Benjamin Brown
Sunshine Coast,QLD
Summary
Performance orientated and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Optus Business Centre
11.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Operations Manager
Datanova
06.2020 - 09.2022
- Year-over-year business growth at
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Business Development Manager
Datanova
11.2019 - 06.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Sales Manager
Disrupt Digital
07.2016 - 10.2019
- Conducted daily team meetings to reinforce goals and objectives and set clear revenue expectations for the Australian and New Zealand outbound sales team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue and meet daily targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected and analyzed call centre statistics, sales rates, costs, and customer service metrics.
Education
BBA - Business
University of The Sunshine Coast
Sunshine Coast, QLD2015
High School Diploma -
Nambour High School
Nambour, QLD12.2010
Skills
- New Business Acquisition
- Account Management
- Organizational Management
- Verbal and Written Communication
- Relationship Building
- Systems and Software Expertise
Timeline
Business Development Manager
Optus Business Centre
11.2022 - Current
Operations Manager
Datanova
06.2020 - 09.2022
Business Development Manager
Datanova
11.2019 - 06.2020
Sales Manager
Disrupt Digital
07.2016 - 10.2019
BBA - Business
University of The Sunshine Coast
High School Diploma -
Nambour High School
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