Benjamin Carey
Girrawheen,Australia
Summary
Experienced Senior Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Loves learning new technologies and resolving long standing issues.
Overview
7
7
years of professional experience
Work History
Senior Support Engineer
Office Solutions IT
11.2021 - Current
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Mentored junior support engineers, fostering a positive learning environment and promoting professional growth.
- Managing client queries or issues that are beyond the scope of technical expertise or ability of other team members.
- Managed multiple high-priority projects simultaneously, maintaining focus on quality and deadlines. These include projects for Windows server deployments/upgrades, firewall deployments, backup systems, networking upgrades and refreshes and more.
Support Engineer
Office Solutions IT
01.2021 - 11.2021
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Delivered new projects to a high standard across many fields
- Handled all level 1 & 2 support requests and calls
Service Engineer
Office Solutions IT
01.2020 - 01.2021
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Maintenance Engineer
Office Solutions IT
08.2019 - 01.2020
- Carried out routine maintenance tasks for a range of clients to help with preventative works to reduce the likelihood of issues
- Coordinated with cross-functional teams to develop and implement process improvements for enhanced efficiency.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Developed technical documentation for maintenance procedures, ensuring consistent knowledge transfer among team members.
Bartender
Mundaring Weir Hotel
08.2017 - 08.2019
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Certificate IV - Computer Systems Technology
South Metropolitan TAFE
Bentley, WA08.2019
Certificate II - Computer Assembly And Repair
South Metropolitan TAFE
Bentley, WA12.2018
Skills
- Customer Support
- Hardware diagnostics
- System Administration
- Network Management
- Project Management
- Technical Support
- Technical Troubleshooting
- Virtualization Technologies
Timeline
Senior Support Engineer
Office Solutions IT
11.2021 - Current
Support Engineer
Office Solutions IT
01.2021 - 11.2021
Service Engineer
Office Solutions IT
01.2020 - 01.2021
Maintenance Engineer
Office Solutions IT
08.2019 - 01.2020
Bartender
Mundaring Weir Hotel
08.2017 - 08.2019
Certificate IV - Computer Systems Technology
South Metropolitan TAFE
Certificate II - Computer Assembly And Repair
South Metropolitan TAFE
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