Benjamin Clark
Perth,WA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Produced consistent growth on LY since introduction to the business on a month-to-month basis. Facilitated and coordinated the launch of the new Flagship Claremont location, organising staff relocation and stock forwarding to relevant locations. Trained well in the development of employees and encouraging their successful growth into management positions and roles reflecting their skills in BOH operations and FOH visual merchandising.
Overview
11
11
years of professional experience
Work History
Flagship Store Manager
RM Williams
2021.12 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions, adhering to strict visual merchandise standards.
- Completed point of sale opening and closing procedures.
- Facilitated the hiring, training and mentoring of new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Accurately approved and submitted biweekly payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved peak feedback NPS results amongst over 60 Australians store for FY22 through appropriate team training and guidance on customer service standards
David Jones Stylist and Sales Associate
David Jones
2019.11 - 2021.11
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
- Exhibited exceptional product knowledge of traditional and recent trends in fashion.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift Supervisor
Red Rooster
2013.03 - 2019.10
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
Education
Bachelor's of Commerce - Computer And Information Systems Security
Curtin University
Perth, WA11.2025
High School Diploma -
Carine Senior High School
Carine, WA12.2012
Skills
- Budget Administration
- Customer Service Management
- Report Generation
- Payroll Management
- Talent Recruitment
- Shift Scheduling
- POS Systems
- Store Merchandising
- Operations Management
- Leading Staff Meetings
Timeline
Flagship Store Manager
RM Williams
2021.12 - Current
David Jones Stylist and Sales Associate
David Jones
2019.11 - 2021.11
Shift Supervisor
Red Rooster
2013.03 - 2019.10
Bachelor's of Commerce - Computer And Information Systems Security
Curtin University
High School Diploma -
Carine Senior High School
Similar Profiles
NIRBHIK SANDHUNIRBHIK SANDHU
Casual Sales Associate at RM WilliamsCasual Sales Associate at RM Williams
Riley BuggRiley Bugg
Distributor at RM WilliamsDistributor at RM Williams
Muhammad Safeer ALIMuhammad Safeer ALI
Sales Associate at RM WILLIAMSSales Associate at RM WILLIAMS