- Offering time and support to shelters for the homeless, women, and animals
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
Benjamin Clark
Summary
With a background in coaching, training, and mentoring teams in customer service, fresh food, and retail excellence, my focus is on embodying the company's purpose in daily interactions. I am dedicated to delivering exceptional service and fostering a positive work environment, aiming to cultivate a culture of excellence and continuous improvement. Leveraging my expertise in team leadership and commitment to upholding the highest standards, I am poised to drive success and exceed expectations in any customer-focused role.
Overview
20
20
years of professional experience
Work History
Store Manager Relief
Woolworths Supermarket
10.2023 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Woolworths Supermarket
06.2023 - 10.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Woolworths Supermarket
10.2024 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Growing Strength through out the store with the team to create a self sufficient store
Store Manager Relief
Woolworths Supermarket
09.2024 - 10.2024
- Help foster a 1 Team culture ensuring we bring to life our purpose of Bringing a Little Good to Everyone Everyday.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new team members.
- Improved customer satisfaction through team training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Woolworths Supermarket
06.2024 - 09.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
Store Manager Relief
Woolworths Supermarket
02.2024 - 03.2024
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through team training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Woolworths Supermarket
11.2023 - 02.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated Team Leaders to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
Bakery Manager
Woolworths
02.2019 - 06.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
Longlife Team Manager
Woolworths
10.2017 - 02.2019
- Tasks including coaching and mentoring team members, rostering, sales planning, food safety
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
Longlife Team Manager
Woolworths
05.2017 - 10.2017
- Day to Day operations of a Longlife department
- Tasks including coaching and mentoring team members, rostering, sales planning, food safety
Nightfill Manager
Wooolworths
01.2017 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Bakery Team Manager
Woolworths
04.2011 - 01.2017
- Tasks including coaching and mentoring team members, rostering, sales planning, food safety
- Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
- Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
Grocery Manager Relief
Woolworths
08.2016 - 10.2016
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
Fruit and Veg Manager Relief
Woolworths
07.2016 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bakery Team Manager
Woolworths
09.2010 - 05.2011
- Day to Day operations of a Bakery department
- Tasks including coaching and mentoring team members
- Successfully trained and signed off three bakery apprentices
- Other tasks include rostering, sales planning, food safety
Bakery Team Manager
Woolworths
02.2010 - 09.2010
- Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
- Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
Bakery Team Manager
Woolworths
11.2009 - 02.2010
- Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
- Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
- Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
- Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
Bakery Manager
Woolworths
03.2008 - 11.2009
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
Bakery Manager
Brumby's Bakery
09.2004 - 04.2008
Education
No Degree - Senior First Aid Certificate Including CPR
Red Cross
Queensland03-2022
No Degree - Mental Health First Aid
WOW
Queensland02-2022
Certificate 4 Retail Manager -
Woolworths
01.2015
Certificate 3 Baker/Pastry Chef -
COTAH
01.2003
Year 11 -
St Columban's College
01.2000
Skills
- Leading Teams
- Sales Planning
- Conflict Resolution
- Training of Apprentices
- Merchandising
- First Aid
- Food Safety
- OH&S
- Coaching Teams on E2E processes
- Customer service
- Problem-solving
- Retail operations
- Team building and leadership
Community
I am a huge advocate for helping the community. I love getting out there and volunteering my time to help community groups to give back.
Interests
Timeline
Assistant Store Manager
Woolworths Supermarket
10.2024 - Current
Store Manager Relief
Woolworths Supermarket
09.2024 - 10.2024
Assistant Store Manager
Woolworths Supermarket
06.2024 - 09.2024
Store Manager Relief
Woolworths Supermarket
02.2024 - 03.2024
Assistant Store Manager
Woolworths Supermarket
11.2023 - 02.2024
Store Manager Relief
Woolworths Supermarket
10.2023 - 10.2023
Assistant Store Manager
Woolworths Supermarket
06.2023 - 10.2023
Bakery Manager
Woolworths
02.2019 - 06.2023
Longlife Team Manager
Woolworths
10.2017 - 02.2019
Longlife Team Manager
Woolworths
05.2017 - 10.2017
Nightfill Manager
Wooolworths
01.2017 - 05.2017
Grocery Manager Relief
Woolworths
08.2016 - 10.2016
Fruit and Veg Manager Relief
Woolworths
07.2016 - 07.2016
Bakery Team Manager
Woolworths
04.2011 - 01.2017
Bakery Team Manager
Woolworths
09.2010 - 05.2011
Bakery Team Manager
Woolworths
02.2010 - 09.2010
Bakery Team Manager
Woolworths
11.2009 - 02.2010
Bakery Manager
Woolworths
03.2008 - 11.2009
Bakery Manager
Brumby's Bakery
09.2004 - 04.2008
Certificate 4 Retail Manager -
Woolworths
Certificate 3 Baker/Pastry Chef -
COTAH
Year 11 -
St Columban's College
No Degree - Senior First Aid Certificate Including CPR
Red Cross
No Degree - Mental Health First Aid
WOW
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