Benjamin Dollard

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
• Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Keg room & beer lines and taps operation and maintenance

• Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
• Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation.
• Developed strong rapport with customers through attentive listening skills and genuine interest in their needs.
• Boosted sales through effective product recommendations and upselling techniques.