Benjamin Faatoafe

Retail and Customer Service Professional

• Retail and Back-of-House Operations: Experienced in unloading, organizing, and securing inventory for efficient store operations. Skilled in tagging merchandise and coordinating with sales teams to ensure seamless customer service.

• Footwear Sales Expertise: Proven ability to build customer connections, drive product sales, and meet accessory KPI targets. Adept at creating positive shopping experiences through effective communication and product knowledge.

• Key Skills: Strong organizational, multitasking, and problem-solving abilities. Proficient in time management and delivering exceptional customer service in fast-paced retail environments.

• Company Overview: show rides experience
• General customer service, guiding and working with children (working as a guide on a ride)
• General customer service; food handling; preparing meals and general kitchen duties; payment handling, cleaning and maintaining eating areas for customers
• Adhered to H&S guidelines for Easter Show Vendors
• Show rides experience

Customer Experience Crew | McDonald’s, Emerton

January 2019 – Present

• Leadership & Team Development:

• Served as a Crew Coach for 3 years, training over 40 new team members, with 8 progressing to crew coach roles.

• Delegated roles, scheduled breaks, and ensured adherence to workplace procedures.

Franchise Shift Manager

• Skilled in overseeing daily operations, including cash handling and safe deposit management.

• Experienced in staff management, delegating tasks, and ensuring team productivity.

• Proficient in stock control and inventory management, ensuring accurate stocktaking.

• Adept at achieving and maintaining key performance indicators (KPIs) to meet business goals.

• Strong time management and organizational skills, ensuring efficient shift operations.

• Trained in conflict resolution, demonstrating adaptability in dynamic environments.

• Certified in First Aid and Fire Safety, ensuring workplace safety compliance.

• Knowledgeable in electrical basics, including isolation procedures.

• Thorough understanding of food safety and restaurant hygiene regulations, maintaining compliance at all times.

• Operations & Customer Service:

• Delivered exceptional front-of-house and back-of-house service, including handling payments, maintaining cleanliness, and ensuring work safety as team chairperson.

• Assisted shift managers in floor management and operational flow to ensure smooth shifts.

• Barista & Café Expertise:

• 3+ years of café experience, proficient in preparing a wide range of beverages including lattes, cappuccinos, macchiatos, and iced drinks.

• Skilled in milk temping, cleaning coffee equipment, and adhering to café operation protocols.

• Barista Certification

• Key Strengths:

• Strong multitasking, time management, and adaptability skills, excelling under pressure.

• Comprehensive hospitality experience, combining customer service expertise with team training and operational support.