Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Benjamin Fitchett

Kew East

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at a myriad of establishments. Proven ability to manage high-pressure situations while effectively multitasking. Expertise in cash handling and safe food practices, ensuring a experience for patrons. Committed to teamwork and enhancing operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Beverage/Food Runner

Studley Park Boathouse
12.2023 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Managed the pass to ensure patrons were served on time between entree, mains, and deserts.
  • Closing the venue ensuring waiter stations and caddy's were appropriately stocked.

Community Service Volunteer

Holy Trinity Church
02.2024 - 01.2025


  • Maintained clean facilities to better serve program needs.
  • Exhibited excellent communications and customer service relations skills.
  • Responsibilities in reception work to confirm bookings for Church hire such as Weddings and Baptisms.
  • Assisted with events, services, and distribution of Pew Sheets.
  • Rubbish organisation and collection alike my responsibilities at the Australian Open.

Bartender

The Beehive
06.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Handled simultaneous tasks such as barbacking while pouring patrons drinks and handling table bookings.

Australian Open "Trash Talker"

QuayClean
01.2024 - 01.2024
  • Team was responsible for waste management for the duration of the Australian Open in accordance with Australia's Container Deposit Scheme (CDS).
  • Having important discussions with patrons about the importance of correct disposal during these high volume events.
  • Directing patrons with disposable waste to the correct bins.
  • Collecting loose rubbish on our "Trash Walks".
  • Cleaning - (Sweeping, mopping, rubbish collection) of arenas after matches.
  • Sorting waste in our "Compounds" from the main floor and reorganising into the correct CDS bins.

Cashier

Signorelli's
02.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked fruits and vegetables according to stock and season.
  • Cleaning - (Sweeping, Mopping, and closing) store.

Education

Advanced Diploma - Screenwriting

RMIT University
Melbourne, VIC
12-2027

High School Diploma -

Trinity Grammar School
Kew, VIC
12-2023

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Customer service
  • Effective multitasking
  • Cash handling
  • Hospitality service expertise
  • Safe food handling
  • Cleaning and sanitizing
  • Supply restocking

Accomplishments

- Positive feedback from senior staff resulting in extra shifts.

- RMIT screenwriting competition resulting in my short film going into professional production at the RMITV studio.

- Positive feedback on course work completed.

- Positive feedback for volunteer work.

Certification

- Hospitality level 3 training

- RSA certificate

- Police Check


Interests

- Film

- Music composition

- History

Timeline

Bartender

The Beehive
06.2024 - 08.2024

Community Service Volunteer

Holy Trinity Church
02.2024 - 01.2025

Australian Open "Trash Talker"

QuayClean
01.2024 - 01.2024

Beverage/Food Runner

Studley Park Boathouse
12.2023 - Current

Cashier

Signorelli's
02.2020 - 08.2020

Advanced Diploma - Screenwriting

RMIT University

High School Diploma -

Trinity Grammar School

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Benjamin Fitchett