Summary
Overview
Work History
Education
Skills
References
Timeline
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BENJAMIN FRANCIS

Epping,VIC

Summary

Accomplished Regional / Operations manager with a proven track record of driving sales and profitability through adept leadership, strategic cost management, forward thinking and team motivation. Demonstrated expertise in identifying sales opportunities through data analysis, fostering strong teams and collaborating on innovative sales strategies with a keen adaptability to diverse business cultures. A committed advocate for creating a workplace centred on continuous improvement, teamwork, and safety.

Overview

10
10
years of professional experience

Work History

Subject Matter Expert - SME

Coco Republic
08.2023 - Current
  • Set Training programs & roll out to retail teams
  • Innovative problem-solving
  • Content creation
  • Strategic decision support and risk management
  • Project insights aligned with standards
  • Deep dive into current processes to make better
  • Continuous process improvement

VIC Operations Manager

Coco Republic
06.2020 - 08.2023
  • Provided decisive leadership and operational support to store management and teams
  • Worked alongside multiple departments, such as planning team, marketing, warehouse logistics and with relevant stakeholder to drive training and communication initiatives and provide systematic brand updates to all relevant teams
  • Oversee inventory management, stock allocation, regular stocktakes, and conducted monthly floor moves to optimize sales
  • Organised and maintained sales orders and transfers for all Vic showrooms
  • Proficient in facilities management and budgeting
  • Overseeing and maintaining maintenance cost to budget, optimization of 3 diverse locations
  • Skilled in strategic planning, ensuring compliance with safety and regulatory standards
  • Organise floorstock and sample sales for family and friends
  • Sourcing location and set ups for annual company Warehouse Sales

Richmond Store Manager

Coco Republic
06.2018 - 06.2020
  • Led a sales team of 10 to surpass sales targets through focused coaching and goal setting
  • Monitored KPIs, managed home decoration and trade services, and maintained company values
  • Strategically managed stock
  • Collaborated with visual merchandising and optimized the product mix
  • Effectively managed P&L
  • Worked closely with team, resolving Conflict resolution and customer satisfaction
  • Lead by example with a can-do attitude

Victoria / NSW Area Manager

PAS Group – Black Pepper
04.2015 - 06.2018
  • Oversaw a portfolio of 25 stores with a team of 100 across Vic / NSW, driving sales, and ensuring operational consistency
  • Implemented policies, managed retail standards, and successfully launched multiple new stores
  • Managed teams, monitored KPIs, controlled costs, and minimized losses across locations
  • Regional Stocktakes
  • Project managed current store renovations
  • Assisted and facilitated new store openings across Australia and New Zealand

Victorian State Operations Manager

M.J. Bale
12.2014 - 04.2015
  • Cultivated corporate relationships and managed comprehensive sales operations
  • Achieved sales targets, controlled costs, and streamlined operations for optimal performance
  • Afterhours product nights / team training sessions
  • Oversaw team management, ensuring compliance and minimizing losses
  • Rosters to Budget
  • Understanding and working in the Myer concession business

Education

VCE Completion -

Catholic College Bendigo

Course in Property - Agent's representatives

Victoria University

Skills

  • Proficient in process optimization and continuous improvement
  • Exemplary professionalism in all endeavours
  • Self-assured and confident
  • Customer focus
  • Strong analytical skills
  • Training and mentoring
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Logistics coordination
  • Conflict resolution
  • Problem-solving
  • Reliability
  • Strategic thinking

References

Available upon request.

Timeline

Subject Matter Expert - SME

Coco Republic
08.2023 - Current

VIC Operations Manager

Coco Republic
06.2020 - 08.2023

Richmond Store Manager

Coco Republic
06.2018 - 06.2020

Victoria / NSW Area Manager

PAS Group – Black Pepper
04.2015 - 06.2018

Victorian State Operations Manager

M.J. Bale
12.2014 - 04.2015

VCE Completion -

Catholic College Bendigo

Course in Property - Agent's representatives

Victoria University

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