Benjamin Freund
Brisbane,QLD
Summary
Product & Support Manager currently leading the strategic development of institutionally licensed software, driving customer satisfaction and revenue growth.
Overview
6
6
years of professional experience
Work History
Product & Support Manager
Cgov
09.2021 - Current
- Planned, designed, and scheduled phases for projects ranging from single health services to state-wide solutions.
- Defined and directed project goals, objectives, milestones and risks for project completion..
- Coached employees through day-to-day work and complex problems.
- Analysed customer service data to identify trends, identify solutions which led to improvement of our customer SLA's by 10% over 12 month period
- Developed and maintained relationships with customers and key stakeholders..
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Senior Business Analyst
Cgov
02.2020 - 09.2021
- Driving and overseeing completion of projects for a range of Australian and overseas health services.
- Guided teams throughout the journey and evolution of delivery cycles.
- Assisted in development of business strategies and methodologies
- Coaching junior team members
Business Analyst
Cgov
03.2018 - 02.2020
- Exposure to a range of large public and private clients within healthcare.
- Interacted with customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
Education
Diploma - Information Technology (IT)
Deakin University
Melbourne, VIC11.2016
Skills
- Analytical and critical thinking
- Business process improvement
- Strong interpersonal skills
- Teamwork skills
- Resilience
Timeline
Product & Support Manager
Cgov
09.2021 - Current
Senior Business Analyst
Cgov
02.2020 - 09.2021
Business Analyst
Cgov
03.2018 - 02.2020
Diploma - Information Technology (IT)
Deakin University
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