BENJAMIN FRIZON
Ormond
Summary
Versatile media professional with experience in writing, editing, production and a solid foundation in client-facing roles and customer service. Self-motivated, deadline-driven, and team-oriented with focus on collaboration and achieving results.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Acquire Intelligence (GigaComm)
01.2025 - Current
- Providing front-line customer support via phone, email, and chat for account and billing inquiries.
- Level 2 technical assistance, including troubleshooting connectivity issues and modem/router configuration.
- Escalated complex technical cases to network engineering teams.
- Maintained accurate customer records and case notes in CRM systems.
Freelance Contributor
In Review | RMITV
07.2023 - Current
- Authoring engaging film reviews.
- Collaboration with editorial teams to meet publication deadlines and editorial standards.
- Utilisation of SEO principles to optimize articles for increased visibility and reach.
Store Manager
Zing Pop Culture & EB Games Australia
10.2020 - 01.2025
- Supervised shifts and managed staff rostering to ensure smooth daily operations.
- Trained new and existing team members in customer service and store procedures.
- Developed and implemented training plans to support staff growth and performance.
- Executed in-store merchandising and promotional displays.
- Handled cash operations, including float preparation and reconciliation.
- Resolved customer disputes promptly and professionally.
- Completed end-of-day reporting and banking procedures.
Locations Assistant
Mutiliation (2025) | OGMC Productions
06.2024 - 08.2024
- Location scouting.
- Administrative support for producers and production coordinator.
- Research for permitting and compliance.
- Assistance in logistics coordination.
Staff Writer
First Run (2024) | RMITV
03.2024 - 05.2024
- Contributed to the adaptation of episodes, collaborating with producers to ensure content aligned with broadcast standards and audience engagement goals.
- Coordinator the promotional campaign, creating impactful marketing material to build anticipation for the show’s debut.
- Assisted in refining scripts through detailed feedback and revisions, ensuring cohesive storytelling and tonal consistency.
Production Intern/Travel Coordinator
Together (2025) | Princess Pictures/2G Films
01.2024 - 04.2024
- Vendor relations with travel agencies, hotels and car rental agencies/chauffeurs.
- Administrative assistance.
- Petty cash reconciliation.
- Distribution of detailed itineraries.
- Assistance in logistics coordination.
Head Editor
The Cutting Room: Locked & Loaded (2023) | RMITV
09.2023 - 11.2023
- Collaborated closely with producers to ensure creative vision and project timelines were met effectively.
- Led and mentored a team of editors during the post-production phase, ensuring high-quality deliverables and workflow efficiency.
- Served as Acting Assistant Director for two episodes, contributing to on-set decision-making and production coordination.
- Edited video content with precision, enhancing narrative coherence and visual storytelling.
- Oversaw post-production processes, including colour grading and visual effects, to achieve a polished final product.
- Conducted sound editing and design, balancing audio levels and creating impactful soundscapes.
- Curated content for social media marketing campaigns, maximizing audience engagement and promotion reach.
Education
Master of Arts - Media Studies
RMIT
Melbourne, VIC12-2024
Bachelor of Arts - Creative Writing & Journalism
Deakin University
Melbourne, VIC10-2019
Skills
- Exceptional verbal and written communication
- Strong interpersonal and client-facing skills
- Proficiency in storytelling and audience engagement
- Experience writing for print, digital, and broadcast platforms
- SEO-conscious content creation
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Organised and deadline-driven, with experience managing competing priorities
- Experience in film, radio and television production environments
- Team-based post-production leadership
- Skilled in project pitching, story development and production coordination
- Familiar with CRM platforms and administrative systems
- Skilled in internal communications and stakeholder coordination
- Proven ability to resolve customer concerns efficiently and empathetically
- Skilled in team supervision, performance coaching and rostering
- Data entry
Timeline
Customer Service Agent
Acquire Intelligence (GigaComm)
01.2025 - Current
Locations Assistant
Mutiliation (2025) | OGMC Productions
06.2024 - 08.2024
Staff Writer
First Run (2024) | RMITV
03.2024 - 05.2024
Production Intern/Travel Coordinator
Together (2025) | Princess Pictures/2G Films
01.2024 - 04.2024
Head Editor
The Cutting Room: Locked & Loaded (2023) | RMITV
09.2023 - 11.2023
Freelance Contributor
In Review | RMITV
07.2023 - Current
Store Manager
Zing Pop Culture & EB Games Australia
10.2020 - 01.2025
Master of Arts - Media Studies
RMIT
Bachelor of Arts - Creative Writing & Journalism
Deakin University
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