BENJAMIN HALLOWELL
SEAFORD
Summary
Dynamic customer service professional with extensive experience in building strong relationships and understanding customer needs. Highly organized and detail-oriented, adept at efficiently managing multiple tasks in fast-paced environments while maintaining a calm demeanor under pressure. Proven communication and interpersonal skills enhance service delivery and improve customer satisfaction. Recognized for a proactive approach to problem-solving, focusing on process optimization and supporting team objectives to drive overall success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
State Business Representative
U-Haul Australia ( HenCo Group)
09.2020 - Current
- Analyzed and interpreted sales metrics to support critical decision-making and establish reliable sources of business intel.
- Maintained connections with Agents through proactive communication, supporting lead generation and partner satisfaction.
- Developed and managed business relationships with site/store management and employees, visiting branches and supporting our Agents to achieve growth and sales targets.
- Attended business conferences, maintaining favourable business connections, identifying leads and promoting brand to potential customers.
Department Manager
Target Australia
12.2018 - Current
- Ensuring sales targets are met in departments assigned directly under my management.
- Visual merchandising and shop floor planning to maximise customer experience and to optimise sales.
- Coaching and developing team members to be an engaging and dynamic sales force.
- Building and maintaining a strong safety and compliance culture.
- Lead the Target strategy, vision, and values within the team and across the company.
- Key responsibilities
Assistant Store Manager
Aldi Stores Australia
01.2018 - 12.2018
- Maximise sales by providing optimum availability of good quality, well-merchandised products in a clean, safe environment, served in a prompt and friendly manner.
- Help develop, lead, and motivate a capable team of store staff of the highest quality and standard.
- Minimise costs by tightly controlling inventory losses, quality of contractors' work, minimising staff turnover and maximising productivity.
- Maintain the highest standard of cleanliness and safety.
- Use initiative to control, manage and continually improve the quality and efficiency of work in his/her area of responsibility.
- Key responsibilities
Trainee Store Manager
Aldi Stores Australia
04.2014 - 01.2018
- Maximise sales by providing optimum availability of good quality, well-merchandised products in a clean, safe environment, served in a prompt and friendly manner.
- Minimise costs by tightly controlling inventory losses, quality of contractors' work, minimising staff turnover and maximising productivity.
- Maintain the highest standard of cleanliness and safety.
- Use initiative to control, manage and continually improve the quality and efficiency of work in his/her area of responsibility.
- Key responsibilities
Business Manager of Replenishment
Big W Southland
08.2013 - 04.2014
- Lead the replenishment team through empowerment, coaching and development.
- Ensure a safe environment for customers, employees and visitors.
- Implement display changes based on daily store walks with appropriate managers.
- Oversee the end to end fill of merchandise and presentation to business standards.
- Provide timely and effective customer service.
- Key responsibilities
Assistant Business Manager of Replenishment
Big W Southland
01.2012 - 08.2013
- Assist the business manager of replenishment in the day to day running of the team.
- Coach and guide new staff members.
- Promote a safe working environment.
- Provide timely and effective customer service.
- Key responsibilities
Associate
Big W Southland
08.2010 - 01.2012
- Fill stock and displays to business standard.
- Provide timely and effective customer service.
- Maintain presentation standards.
- Key responsibilities
Education
VCE -
Cheltenham Secondary College
01.2006
Certificate III - Retail Operations
Australian Retail College
01.2017
Skills
- Proven leadership and management skills
- Ten years’ experience in retail and customer service, in a fast-paced environment
- Experienced visual merchandiser and stock planner
- Skilled in stock management, rotation stock taking and loss prevention
- Understanding of supply chain logistics and product procurement
- Proficient in computer programs including Excel, Word and PowerPoint, visual studio
- Proposal writing
- Competitive analysis
- Client acquisition
Certification
- Certificate II First Aid (Current)
- November – 2011 Adaptalift Walker stacker forklift training
- August – 2015 OH&S Training
- Current RSA
Hobbies and Interests
Auto Mechanics, Golf, PC Gaming , Wood Working, Cooking
Timeline
State Business Representative
U-Haul Australia ( HenCo Group)
09.2020 - Current
Department Manager
Target Australia
12.2018 - Current
Assistant Store Manager
Aldi Stores Australia
01.2018 - 12.2018
Trainee Store Manager
Aldi Stores Australia
04.2014 - 01.2018
Business Manager of Replenishment
Big W Southland
08.2013 - 04.2014
Assistant Business Manager of Replenishment
Big W Southland
01.2012 - 08.2013
Associate
Big W Southland
08.2010 - 01.2012
Certificate III - Retail Operations
Australian Retail College
VCE -
Cheltenham Secondary College
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