Benjamin Hockin
PERTH,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Emirates Airlines
11.2008 - 11.2022
- First Class International Cabin Crew
- Delivering Consistent First Class products, ensuring Emirates remains a market leader in Premium Cabins air travel
- Ensuring all skills and techniques essentiall to delivering consistant products to our customers onboard thus ensuring Emirates remains a market leader in air travel
- Applying effective knowledge of procedures in emergency situations, such as onboard fire fighting, medical emergencies, conflict resolutions, security breaches and dangerous goods onboard
- Ensuring Emirates grooming and apearence guidelines on how to maintain the unifrom and appearance
- Creating a private jet environment for customers and aspire to make all customers feel special and cared for by taking the time to understand their needs
- Be in the cabin at all times during the flight, creating positive relationships and going beyond customer’s expectations of a brilliant, individual, designed service
Ticketing and Reservations Officer
Royal Brunei Airlines
06.2008 - 11.2008
- Maintain highest levels of Customer service in Sales, Reservations at the London City office
- Provide and support to travel industry partners
- Meet and exceed revenue and yield targets set for the United Kingdom Market
- Assist RBA VIP and premium custers as and when required.
Senior Ticketing and Reservations Officer
China Southern Airlines
08.2004 - 06.2008
- Supervise all front desks and call centre activity to optimize all guest interactions into potential sales outcome
- Ensure China Southern Airlines reservations and ticketing policies and procedures are correctly implemented
- Ensure ticket stock correctly logged, stocked, stored and all material properly stocked and displayed
- Provide coaching and training to ensure high quality service levels achieved and all policies and procedures correctly applied
- Fares co-ordinator, to ensure all promotional and special fares are distributed to correct industry partners
- Ensure all passengers and industry partners are aware and properly advised of China Southern Airlines schedule and aircrart changes.
Client Services Manager
World Net Services
02.2004 - 06.2004
- Provided quality control and product support to management team
- Management of after sales service for users of the Travel.World.Net product primarily the Australasian travel and tourism industry
- Facilitated training clients on new software systems (online booking and reservations), support, and quality control services
- Prepared all administrative quotes for prospective TWN client training Facilitated communication services to train travel & tourism personel
Retail Sales Consultant
L’Occitane En Provence
09.2003 - 01.2004
- Provided professional consultations to customers on product selections
- Member of the sales team responsible for the liaison with L’Occitance En Provence sales consultants towards reaching monthly sales targets
Freelance Assistant
Cooks Islands Development Investment Board
03.2002 - 09.2003
- Trade & Promotions Team
- Provision of design and event management assistance to the Trade and Promotions Team
- Assisted with the promotion of trade between the Cook Islands, New Zealand and Australia at various international trade events
Senior Travel Consultant
Jetsave Travel, Rarotonga
07.2002 - 03.2003
- Widely promoted special tour packages
- Calculated clients quotes and ticketing of international special fares
- Liased with local airlines and support services to ensure quality customer service was provided
- Concluded sales based on an extensive network of local accommodators and service providers
- Facilitated group bookings and/or locally hosted events travel logistics
Cook Islands, Passenger Services/Sales Officer
Air New Zealand Ltd
05.2000 - 07.2002
- Ensuring all interactions with customers are of a high customer service standard in order to deliver on Air New Zealand's commitment to service, in terms of warmth, friendliness, professionalism, accuracy of information, and efficiency
- Processed client travel requirements using CARINA computerised reservation system
- Successful completion of client finalisation and briefing for travel
- Assisted passengers requiring additional services e.g
- Special meals, seating requests
Education
Certificate III / IV in Travel - undefined
IATA
International Air Transport Association) Certificate in Mileage & Special Fares - undefined
Certificate – Provider of Responsible Service of Alcohol - undefined
Liquor Administration Board
2004
Regional Events Management Workshop - undefined
2001
Diploma of Travel & Tourism - Business Studies
Crown Institute of Studies
1999
Skills
Communication and Facilitating
Ensuring all new staff are aware and experienced with Airline products, services and guidelines
Coordinating sales presentations to travel industry partners
Arrange refreshers for staff to update on new fares and booking procedures
Continuous sales support to travel agents and wholesalers
Problem resolving and negotiating with public and industry partners (Travel Agents, Airlines) on schedule changes, airfares and group travel
Cultural awareness, Respecting the work ethics and sensitivity of different cultures
Efficient and experienced using computer reservation systems (E-term, CARINA, SABRE,) trained on Gallileo
Microsoft Office
Boeig777 and Airbus A380 Aircraft Systems
* Assisting customer with mobility impairments - A380/B777
* Protecting Credit Card Information -Service Delivery
* Crime Awareness and Prevention - Cabin Crew
* Air Crew Security
* Dangerous Goods - General Civil Aviation Authority
* Preventing Unlawful Interference For Cabin Crew
Fire Fighting and Prevention
Conflict resolutions in Hijacking Situation
Timeline
Emirates Airlines
11.2008 - 11.2022
Ticketing and Reservations Officer
Royal Brunei Airlines
06.2008 - 11.2008
Senior Ticketing and Reservations Officer
China Southern Airlines
08.2004 - 06.2008
Client Services Manager
World Net Services
02.2004 - 06.2004
Retail Sales Consultant
L’Occitane En Provence
09.2003 - 01.2004
Senior Travel Consultant
Jetsave Travel, Rarotonga
07.2002 - 03.2003
Freelance Assistant
Cooks Islands Development Investment Board
03.2002 - 09.2003
Cook Islands, Passenger Services/Sales Officer
Air New Zealand Ltd
05.2000 - 07.2002
Certificate III / IV in Travel - undefined
IATA
International Air Transport Association) Certificate in Mileage & Special Fares - undefined
Certificate – Provider of Responsible Service of Alcohol - undefined
Liquor Administration Board
Regional Events Management Workshop - undefined
Diploma of Travel & Tourism - Business Studies
Crown Institute of Studies
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