Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Skills
Accomplishments
Timeline
Generic

Ben Holzer

Carlton

Summary

Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Macpac
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Retail Sales Manager

Althelete’s Foot
12.2019 - Current
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Education

Certificate 3 Business

Youth Employment Partnership
Kogarah, NSW
06.2019

Yr 10 School Certificate -

Georges River College - Hurstville Boys Campus
Hurstville, NSW
12.2018

Skills

  • Cash Register Operations
  • Sales Records Management
  • Customer Needs Assessments
  • Customer Experience
  • Advertising Campaigns
  • Customer Inquiries
  • Customer Complaint Resolution
  • Loss Prevention Goals Monitoring
  • Consultative Selling Techniques
  • Customer Order Management

Accomplishments

  • Achieved highsales results through effectively helping with customer sales.
  • Supervised team of 8 staff members.

Certification

Rosa award for completing Yr10

Certificate 3 in Business

Additional Information

I have worked for Athlete’s ’s Foot for nearly 4 years. I began as a casual.and worked my way up to Assistant Manager.

I then was looking at doing a course in Vet care so dropped from the position and remained working as a casual Unfortunately the course required a voluntary vet position and I had one but it fell through as the vet who hired me resigned from the position and the new vet already had volunteers. I can't go back to being Assistant Manager as that position is filled and I am not working enough hours. I am therefore looking for another job in retail where I can best utilise my skills and help that business reach sales targets, and associated managerial requirements. After this job I had moved into the new Macpac store in Hurstville that opened in November 2023. I have worked closely with Macpac and the Westfield team at Hurstville to put Macpac well known to the Hurstville community. I have held the assistant manager role at Macpac for the past 15 months but I’m now looking for something new to me. I’m hoping to implement my skills somewhere else and help any store progress further with my vast knowledge of retail.

Skills

  • Sales Quota Management
  • Interdepartmental Collaboration
  • Employee Performance Evaluations
  • Educational Leadership
  • Inventory Accuracy

Accomplishments

  • Documented and resolved customer complaints which led to positive outcomes.
  • Achieved customer sales by completing retail sales with accuracy and efficiency.

Timeline

Assistant Manager

Macpac
11.2023 - Current

Assistant Retail Sales Manager

Althelete’s Foot
12.2019 - Current

Certificate 3 Business

Youth Employment Partnership

Yr 10 School Certificate -

Georges River College - Hurstville Boys Campus
Ben Holzer