Benjamin Home
Jamestown,SA
Summary
Dynamic Senior Field Technician at SA Water with a proven track record in operational improvement and technical troubleshooting. Expert in fostering team culture and ensuring safety compliance, while effectively resolving customer issues. Successfully trained new staff and enhanced service delivery with experience in team leadership and supervision. Strong communication, problem-solving, and decision-making skills in high-risk environments.
Overview
14
14
years of professional experience
Work History
Senior Field Technician
SA Water
Jamestown, SA
07.2020 - Current
- A member of the Small Tools and Equipment Committee.
- Lead member of the local B Store 5S Blitz.
- Strong commitment to safety, leadership and community with a focus on fostering a healthy team culture.
- Experience attending all sites in the Mid North and Murray area, including Port Pirie and backfilling Water Carting role when required.
- Respond to service requests and resolve technical issues promptly with focus on customer satisfaction.
- Conduct routine inspections of water distribution systems and infrastructure.
- Implementation of new infrastructure upgrading water delivery systems to railway towns and Maree.
- Participate in emergency response efforts for water quality incidents or leaks.
- Assisted in implementing new technologies to improve service delivery processes.
- Resolve customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Training several new starters on local network/infrastructure systems.
- Field coordinator training.
Building Supervisor
Redden Bros
Jamestown, SA
04.2012 - 07.2020
- Supervised daily operations of building site and construction activities.
- Trained new staff on operational procedures and safety practices effectively.
- Provided guidance, direction and support for staff members, ensuring they had necessary resources to complete their duties.
- Ensured health and safety regulations were followed by all personnel working onsite.
- Reviewed site plans and materials prior to beginning any new project in order to ensure accuracy.
- Implemented safety protocols to ensure compliance with regulations and standards.
Education
Certificate 3 in Water Industry Operations - Water Industry
TAFE SA
SA11-2023
Driver's Licence Heavy Vehicle Combination (current) -
Government of South Australia
01-2022
Licence To Perform High Risk Work (current) - Vehicle Loading Crane, Dogging, Forklift
SafeWork SA
01-2016
Excavator And Skidsteer Licence (current) -
Regional Training Contractors of South Australia
01-2023
Workzone Traffic Management (current) -
Department of Infrastructure And Transport
01-2023
Working Safely At Heights (current) -
Access Training Centre
01-2023
Elevated Work Platform (current) -
Access Training Centre
01-2013
Backhoe Licence (current) -
Access Training Centre
Building Supervisor License (expired 2021) - Construction
HIA
01-2016
Chemical Accreditation (current) -
ChemCert
01-2023
High School Diploma -
Jamestown Community School
Jamestown, SA11-2004
Skills
- Team leadership
- Operational improvement
- Interpersonal communication and decision making
- Technical troubleshooting and problem solving
- Safety compliance
- Team building
References
David Daly
District Leader, Mid North, and Murray
Ph: 0408 834 247
david.daly@sawater.com.au
Shaun Northcott
Operations Efficiency Coordinator
Ph: 0467 765 865
shaun.northcott@sawater.com.au
Chris Tscharke
Field Operations Regional Manager
Ph: 0428 540 634
chris.tscharke@sawater.com.au
Connor Daly
Senior CTS Officer Capital
Ph: 0437 589 166
connor.daly@sawater.com.au
Timeline
Senior Field Technician
SA Water
07.2020 - Current
Building Supervisor
Redden Bros
04.2012 - 07.2020
Certificate 3 in Water Industry Operations - Water Industry
TAFE SA
Driver's Licence Heavy Vehicle Combination (current) -
Government of South Australia
Licence To Perform High Risk Work (current) - Vehicle Loading Crane, Dogging, Forklift
SafeWork SA
Excavator And Skidsteer Licence (current) -
Regional Training Contractors of South Australia
Workzone Traffic Management (current) -
Department of Infrastructure And Transport
Working Safely At Heights (current) -
Access Training Centre
Elevated Work Platform (current) -
Access Training Centre
Backhoe Licence (current) -
Access Training Centre
Building Supervisor License (expired 2021) - Construction
HIA
Chemical Accreditation (current) -
ChemCert
High School Diploma -
Jamestown Community School
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