Benjamin Howard
Pambula,Australia
Summary
Passionate worker who thrives on progression and expanding their knowledge base. Extensive experience in customer service and customer interaction. Confident in their speech, body language, and acquired knowledge. Honest and hardworking no matter what is thrown in their direction.
Extensive experience in working around high stress situations where clear thinking and decisive decision making were of paramount importance. Solid and well-rounded team leader who shows passion and drive within their duties.
Experienced with emergency response and rescue operations. Utilizes critical thinking and quick decision-making to ensure safety and efficiency. Track record of effective teamwork and adherence to safety protocols.
Confident Firefighter works effectively as part of cohesive team. Highly trained individual with great mechanical aptitude and background in medical response and fire suppression. Handles issues quickly and resolves conflicts successfully.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Retained Firefighter
Fire & Rescue NSW
11.2024 - Current
- Retained Firefighter
- Firefighter
- Fire & Rescue NSW Retained firefighter with Merimbula and Eden.
- FREPR1A10A - Use Fire Extinguishers
- FRETCS02A - Use Thermal Imaging cameras
- FREPR1A12A - Structural Firefighting 1 Retained
- FRETCS08A - Altair Gas Detector
- MSMWHS217 - Gas test atmospheres
- FREPR1A13A - Hazmat & PPE Retained
- FREPR1A14A - Structural Firefighting 2 Retained
- PUAFIR207 - Operate Breathing Apparatus Open Circuit
- HLTAID011 - Provide First Aid
- HLTAID015 - Provide Advanced Resuscitation and Oxygen Therapy
- Multiple other qualifications have been attained and can be provided upon request.
- Participated in firefighting efforts in house fires
- Participated in rescue efforts for multiple MVAs
- Further qualifications have been applied for and am currently waiting for courses to commence. Can provide information on said courses should it be required.
Workshop Estimator
King Smash Repairs
01.2022 - 04.2025
- Workshop Estimator
- Estimator
- King Smash Repairs
- Liaison between customer, insurance companies, the owner and the workshop
- Provide clear, accurate and honest information to customers and insurance companies
- Assist manager with day-to-day operations
- Carry out final post repair inspections and organise any further corrections that may need to be done
- Discuss and advise customers on any aftermarket accessories they would like fitted or replaced.
- Organise appropriate aftermarket parts and ensure that supplied parts comply with rego requirements.
Workshop Manager
King Smash Repairs
10.2023 - 08.2024
- Workshop Manager
- Manager
- King Smash Repairs
- Ensure smooth day to day operations
- Liaise with customers and insurance companies
- Ensure quotes are done accurately and within a timely manner
- Triage repairs according to customer needs and driveability of vehicles
- Invoicing out completed work.
Visitor Services Officer
Australian War Memorial
08.2019 - 12.2019
- Visitor Services Officer
- Service
- Australian War Memorial
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Maintained an exceptional knowledge base on the artefacts on display and individual stories where appropriate.
- Worked tirelessly to ensure a welcoming and safe environment for veterans and their families.
- Focused attention towards both known and new veterans of all wars and countries of service to guarantee a relaxed and respectful space for them to remember.
- Where possible and appropriate, I acted as a friendly and interested face for families of veterans and veterans themselves to share their stories. In some cases, these stories brought on strong emotions and raw feelings, where I was
Mechanic
Kmart Tyre and Auto Service
01.2015 - 09.2018
- Mechanic
- Apprentice Mechanic
- Kmart Tyre and Auto Service
- Operated mechanic's tools and shop equipment safely to prevent damage.
- Attended all company and manufacturer training to increase knowledge.
- Observed senior mechanics completing major repairs.
- Took advantage of opportunities to learn new systems and repair procedures.
- Kept personal appearance and all work areas neat and professional.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
- Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
- Cleared work areas of debris and organized supplies to maintain safety and appearance.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
Education
German Internation School Sydney
Terrey Hills, NSWPittwater High School
Sydney Japanese International School
Terrey Hills, NSWSkills
- Automotive repair and servicing skills
- Contract negotiation abilities
- Junior and senior management expertise
- Effective conflict resolution strategies
- Sales and customer service proficiency in automotive sector
- Microsoft Office applications knowledge
- Rapid learner with self-motivation traits
- Fire safety knowledge with first aid certification
- Stress resilience and tolerance skills
- Emergency management capabilities in firefighting scenarios
Languages
English
Native or Bilingual
German
Elementary
Timeline
Retained Firefighter
Fire & Rescue NSW
11.2024 - Current
Workshop Manager
King Smash Repairs
10.2023 - 08.2024
Workshop Estimator
King Smash Repairs
01.2022 - 04.2025
Visitor Services Officer
Australian War Memorial
08.2019 - 12.2019
Mechanic
Kmart Tyre and Auto Service
01.2015 - 09.2018
German Internation School Sydney
Pittwater High School
Sydney Japanese International School
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