Benjamin Howell
Pakenham,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Coles Supermarket
03.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts. Lead the store the last 2 years exceeding sales, loss and REM budgets
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth. Successfully trained and appointed 9 new salary managers and 2 external promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements. Lead the region last 2 years exceeding company set targets achieving 91% mysay results.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality. In 2 years I've bettered cost rate from $1.87 over per hour to $1.34 under through strategic rostering and offering contracts more inline with business needs. Improved the stores REM spend front $114,000 over to $13,000 under FY23 and currently $11,000 under FY24. Delivered the highest tell coles and NPS scores for the region last 2 years running and in finished in the top 25 stores in the nation for overall store satisfaction.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary. Delivered 2 low risk Business Ausits along with a 2 yearly average of 97.5% for Jasol Audits.
Store Manager
Coles Supermarket
06.2021 - 03.2022
Store Support Manager
Coles Supermarket
02.2021 - 06.2021
- Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
Store Support Manager
Coles Supermarket
03.2019 - 02.2021
Online Manager
Coles Supermarket
06.2018 - 03.2019
- Streamlined e-commerce processes, improving customer satisfaction and increasing sales revenue.
Fresh Produce Manager
Coles Supermarket
02.2017 - 06.2018
- Implemented safety protocols within the department, minimizing risks associated with handling perishable goods or heavy equipment use during stocking.
- Improved employee productivity through effective scheduling and task delegation, ensuring all team members had clear responsibilities within the department.
- Maintained strict quality control standards, ensuring only the freshest products were available for customers. Finished number 1 in the state for customer feedback through tell coles for freshness and availability.
- Boosted sales of fresh produce by implementing creative and eye-catching displays.
Nightfill Manager
Coles Supermarket
07.2016 - 02.2017
Nightfill Manager
Coles Supermarket
09.2015 - 08.2016
Nightfill Manager
Coles Supermarket
10.2013 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Wheelers Hills Secondary College
Wheelers Hill, VIC2009
Skills
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Building and Leadership
- Operations Management
Timeline
Store Manager
Coles Supermarket
03.2022 - Current
Store Manager
Coles Supermarket
06.2021 - 03.2022
Store Support Manager
Coles Supermarket
02.2021 - 06.2021
Store Support Manager
Coles Supermarket
03.2019 - 02.2021
Online Manager
Coles Supermarket
06.2018 - 03.2019
Fresh Produce Manager
Coles Supermarket
02.2017 - 06.2018
Nightfill Manager
Coles Supermarket
07.2016 - 02.2017
Nightfill Manager
Coles Supermarket
09.2015 - 08.2016
Nightfill Manager
Coles Supermarket
10.2013 - 09.2015
Wheelers Hills Secondary College
Similar Profiles
Ravneet SinghRavneet Singh
Retail Assistant at Coles Supermarket & Coles ExpressRetail Assistant at Coles Supermarket & Coles Express
Coen WardCoen Ward
Team Member at Coles SupermarketTeam Member at Coles Supermarket
Jack FullerJack Fuller
Service Team Member at Coles SupermarketService Team Member at Coles Supermarket
Joshua RuddJoshua Rudd
Retail Worker at Coles SupermarketRetail Worker at Coles Supermarket
Sarah RechSarah Rech
National Administration Manager at ResourceCo Material SolutionsNational Administration Manager at ResourceCo Material Solutions