Benjamin Hoyle
Kellyville,NSW
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
35
35
years of professional experience
Work History
Bus Driver
CDC NSW
Dural
07.2023 - Current
- Greeted customers in a friendly manner when boarding the bus.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Helped elderly and disabled passengers board and exit bus.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Business Owner/Operator
Hills District Skip Bins
Kellyville, New South Wales
06.2008 - 07.2023
- Dumped refuse or recyclable materials at assigned disposal sites.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Filled in daily record books and logs regarding collection and disposal of collected garbage material.
- Trained new drivers on safe truck operations and route fulfillment.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Collected and sorted recyclable construction materials into containers.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Lifted trash containers and climbed in and out of trucks without limitation and without injury or reduced effectiveness or speed.
Franchisor
Jim's Dog Wash
Sydney, 2155
11.2010 - 05.2019
- Researched direct competitors and analyzed detailed industry data in order to develop forward-thinking business solutions.
- Secured long-term accounts, managing sales plan activities to promote brand effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
Franchisor
Jim's Skip Bins
Kellyville, New South Wales
05.2008 - 11.2015
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maximized efficiency and time management, planning and organizing sales representative routes within territory.
- Increased sales $[Amount], expanding customer base through social media marketing.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Owner Driver
Boral Concrete
Thornleigh, New South Wales
05.1998 - 04.2008
- Retained valid proof of insurance and registration in vehicles.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded, balanced and secured product to safely transport goods.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Logged driving hours and fuel usage data on time to keep reports current.
- Read and interpreted maps to determine vehicle routes.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.
- Maintained safe driving habits to protect property and general public on roadways.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Recorded expenses and maintained receipts.
Carpenter
Self Employed
Baulkham Hills
01.1990 - 04.1998
- Repaired or replaced damaged structures or components.
- Performed routine maintenance on carpentry equipment such as saws and drills.
- Read blueprints, schematics and drawings to determine layout requirements.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Used band, circular and compound miter saws.
- Performed various carpentry duties, including both rough and finish carpentry.
- Positioned and installed floor joists, trusses and rafters.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Worked independently on projects and tasks within carpentry team.
Education
High School Diploma -
Baulkham Hills High School
Baulkham Hills, NSW12.1997
Carpentry And Joinery Trade Course - Building Industry
TAFE
Blacktown, NSW12.1989
Skills
- Bookkeeping
- Sales strategics
- Task delegation
- Issue resolution
- Employee development
- Cross-functional team management
- Supervision and training
- Schedule management
- Conflict resolution
Timeline
Bus Driver
CDC NSW
07.2023 - Current
Franchisor
Jim's Dog Wash
11.2010 - 05.2019
Business Owner/Operator
Hills District Skip Bins
06.2008 - 07.2023
Franchisor
Jim's Skip Bins
05.2008 - 11.2015
Owner Driver
Boral Concrete
05.1998 - 04.2008
Carpenter
Self Employed
01.1990 - 04.1998
High School Diploma -
Baulkham Hills High School
Carpentry And Joinery Trade Course - Building Industry
TAFE
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