Benjamin Hughan
Biggera Waters
Summary
Enthusiastic and skilled Retail Sales Assistant and call centre representative with a strong background in kitchen design and a comprehensive understanding of Bunnings Warehouse operations. Adept at managing special orders, providing expert advice in the electrical department, and ensuring meticulous stock management. Proven ability to liaise effectively with suppliers to meet customer deadlines and handle complex kitchen design projects from concept to completion. Demonstrates exceptional customer service skills, including de-escalating complaints and resolving issues with professionalism and empathy. Equipped with a keen eye for detail and a commitment to delivering high-quality solutions and maintaining operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Associate and Call Centre Rep
Bunnings Warehouse
01.2014 - Current
- Kitchen Design Department:
- Collaborate with customers to design custom kitchen layouts, ensuring functional and aesthetic needs are met.
- Use design software to create detailed kitchen plans and 3D renderings.
- Recommended complementary purchases to customers, increasing revenue.
- Work closely with suppliers to source high-quality materials and appliances, meeting customer deadlines and budget constraints.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Liaising with suppliers to ensure we met KPI's
- Rectifying any customer issues and complaints to ensure customer satisfaction
- Train and support new staff.
- Special Orders Department:
- Listened to customer needs and desires to identify and recommend optimal products.
- Process and manage special orders, ensuring accurate fulfillment and timely delivery.
- Liaise with suppliers to confirm order details, track shipments, and resolve any issues that arise.
- Communicate with customers to update them on order status and address any concerns.
- Train and Support new staff
- Electrical Department:
- Provide expert advice on electrical products and their applications to customers.
- Ensure all electrical items meet safety standards and regulations.
- Assist with stock management and inventory control of electrical products.
- Train and Support new staff
- Stocktakes and Registers:
- Conduct regular stocktakes to maintain accurate inventory levels and identify discrepancies.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Oversee the smooth operation of registers, handling cash and card transactions with precision.
Implement and enforce stock management procedures to optimise inventory turnover and reduce losses. - Customer Service:
- Address and resolve customer complaints and concerns in a professional and empathetic manner.
- Used in-store system to locate inventory and place special orders for customers.
- Provide exceptional service by understanding customer needs and offering tailored solutions.
- Train and mentor new staff on customer service protocols and effective complaint resolution techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Call Centre Support - answering calls and exceeding KPI's including ACW and AHT
Retail Sales Associate
Coles Supermarket
01.2012 - 01.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Katoomba High School
Katoomba, NSWSkills
- Money Handling
- Display Setup
- Customer Service
- Order Processing
- Cross-selling products and services
- Up-selling
- Customer Relationship Building
- Complaint Handling
- Sales process
Certification
- Certificate 3 in Electrical Technology 2009
Timeline
Retail Sales Associate and Call Centre Rep
Bunnings Warehouse
01.2014 - Current
Retail Sales Associate
Coles Supermarket
01.2012 - 01.2014
High School Diploma -
Katoomba High School
- Certificate 3 in Electrical Technology 2009
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