Benjamin Johnston
Wagga Wagga
Summary
Dynamic Property Manager with a proven track record at Macarthur Real Estate, excelling in tenant relations and property inspections. Skilled in financial budgeting and reporting, I foster positive landlord-tenant relationships while effectively resolving disputes. My customer service focus and staff management expertise drive operational success and enhance tenant satisfaction.
Overview
11
11
years of professional experience
Work History
Property Manager
Macarthur Real Estate
05.2024 - Current
- Assisted in managing maintenance requests and coordinating vendor services.
- Supported tenant relations by addressing inquiries and resolving issues promptly.
- Learned property management software for tracking leases and rent payments.
- Organized property inspections to ensure compliance with safety regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Bank Manager
Westpac Bank
09.2022 - 04.2024
- Managed daily operations, ensuring compliance with banking regulations and policies.
- Supervised customer service initiatives, enhancing client satisfaction and retention rates.
- Developed training programs for new staff, improving onboarding efficiency and team performance.
- Analyzed financial reports to identify trends and recommend strategic improvements.
- Coordinated branch marketing efforts to increase community engagement and brand awareness.
- Implemented risk management protocols to safeguard assets and minimize exposure.
- Facilitated regular team meetings to align goals and foster collaborative problem-solving among staff.
- Optimized operational processes, reducing turnaround time for loan approvals and account openings.
Assistant Store Manager
Aldi
12.2014 - 08.2022
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management processes to reduce shrinkage and improve stock accuracy.
- Coordinated visual merchandising efforts to enhance store displays and attract customers.
- Analyzed sales reports to identify trends and develop strategies for revenue growth.
- Managed employee schedules to optimize staffing levels during peak hours.
- Resolved customer complaints effectively, enhancing overall shopping experience.
Education
Bachelor of Arts - Secondary Education
University of New England
Sydney, NSW10-2027
Certificate IV - Finance And Mortgage Broking
Entry Education
06-2025
Certificate III - Retail
Entry Education
05-2009
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Administrative support
- Financial budgeting and reporting
- Valid NSW driver's license
- Lending
Timeline
Property Manager
Macarthur Real Estate
05.2024 - Current
Bank Manager
Westpac Bank
09.2022 - 04.2024
Assistant Store Manager
Aldi
12.2014 - 08.2022
Bachelor of Arts - Secondary Education
University of New England
Certificate IV - Finance And Mortgage Broking
Entry Education
Certificate III - Retail
Entry Education
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