Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Jones

Albion Park,NSW

Summary

Dynamic Operations Manager with extensive experience at the Australian Defence Force, excelling in team leadership and operations management. Proven track record in enhancing employee productivity through innovative training programs and effective problem-solving strategies. Skilled in planning and implementation, fostering strong vendor relationships, and ensuring compliance with safety standards.

Overview

16
16
years of professional experience

Work History

Operations Manager

Australian Defence Force
01.2023 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Training Manager

Australian Defence Force
01.2022 - 01.2023
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

Instructor

Australian Defence Force
01.2019 - 01.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Tested students to assess progress and adapted learning plans in alignment with performance.

Platoon Sergeant

Australian Defence Force
01.2018 - 01.2019
  • Trained, supervised and organized over Number soldiers and personnel.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
  • Established a strong team dynamic within the platoon through effective communication and leadership strategies.
  • Maintained health, welfare and combat readiness of personnel within platoon.

Team Leader

Australian Defence Force
01.2015 - 01.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Junior Project Manager

GE Money
01.2009 - 01.2010
  • Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
  • Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
  • Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.

Warehouse Manager

Dippin Dots PTY LTD
01.2008 - 01.2009
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Education

Bachelor Of Computer Science -

University of Wollongong
Wollongong, NSW

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation

Timeline

Operations Manager

Australian Defence Force
01.2023 - 06.2024

Training Manager

Australian Defence Force
01.2022 - 01.2023

Instructor

Australian Defence Force
01.2019 - 01.2022

Platoon Sergeant

Australian Defence Force
01.2018 - 01.2019

Team Leader

Australian Defence Force
01.2015 - 01.2018

Junior Project Manager

GE Money
01.2009 - 01.2010

Warehouse Manager

Dippin Dots PTY LTD
01.2008 - 01.2009

Bachelor Of Computer Science -

University of Wollongong

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Benjamin Jones