Benjamin Jones
Brisbane,QLD
Summary
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
12
12
years of professional experience
Work History
Manager of Operations
Laserforce Woolloongabba
06.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
Global IT Support Manager
Laserforce International
03.2022 - 07.2024
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Conducted regular assessments of IT infrastructure, identifying areas for improvement and recommending actionable solutions.
- Leveraged strong communication skills to explain complex technical concepts in layman''s terms to non-technical stakeholders.
- Collaborated with team members to achieve timely completion of comprehensive stock audits.
- Conducted regular audits of stock, identifying inconsistencies and implementing corrective actions as necessary.
Property Manager
Harcourts Real Estate
03.2013 - 03.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Bachelor of Information Technology - Multimedia
Griffith University
QLDSkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Data analysis
- Time management
Timeline
Global IT Support Manager
Laserforce International
03.2022 - 07.2024
Manager of Operations
Laserforce Woolloongabba
06.2018 - Current
Property Manager
Harcourts Real Estate
03.2013 - 03.2018
Bachelor of Information Technology - Multimedia
Griffith University
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