Benjamin Karikari-Yeboah
Melbourne,VIC
Summary
Motivated Studio Owner/AV Engineer with a diverse background in the creative and corporate space.
Bringing more than 10 years experience building relationships with clients and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Cinema Presentations AV Technician
Village Cinemas
08.2022 - Current
- Utilising analogue and digital audio/visual equipment for events
- Tracking and managing audio/visual equipment
- Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanour throughout challenging situations.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Contributed to a safe working environment by adhering to industry safety standards and promptly addressing potential hazards related to AV equipment or setup procedures.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
AV Engineer
Myles AV
10.2018 - 08.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Correctly read and interpreted audio-visual diagrams.
- Interpreted technical data from drawings, blueprints, schematics and service manuals.
- Trained new employees according to company standards.
Business Owner/Engineer
Checkself Studios
01.2017 - Current
- Post Production Audio (Mixing, Mastering, Editing)
- Audio Recording
- Music Composition/Production
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Input income and expense details into Quick Books to track business finances and address variances.
- Capitalized on social media platforms such as Instagram to increase market awareness and recruit sales agents.
- Trained and motivated employees to perform daily business functions, including Audio Engineering and Marketing.
- Consulted with customers to assess needs and propose optimal Audio Engineering solutions.
Analogue to Digital Conversion Technician
Crystal Mastering
05.2015 - 07.2015
- Converted analogue audio tapes to a digital format
- Data entry and tracking
Tier 2 Support Technician
IBM
04.2009 - 02.2012
- Patched software and installed new versions to eliminate security problems and protect data.
- Answered incoming calls from corporate clients.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices and software to set up work stations for employees.
Education
MBA - Business Administration
RMIT University
Melbourne, VIC09.2022
Graduate Certificate - Business Administration
RMIT University
Melbourne, VIC04.2021
Bachelor of Arts - Audio Engineering & Sound Production
JMC
South Melbourne04.2014
Skills
- Audio/Visual Operating
- Engagement with Events Organisers
- Stock Management
- Photoshop (Image Editing)
- Premiere Pro (Video Editing)
- Ableton ProTools (Audio Editing)
- Zoom MS Teams
- Excellent Verbal/Written Communication
- MS Office Suite
- AV Technical Support
- AV Technical Troubleshooting
HOBBIES
Areas of creative interest and things I enjoy doing in my down time:
Music, food, fitness, finance, film and acting.
References
- Tilly McKay
Booking Agent
Laundry Bar and George Bar
Mobile: 0413 261 537
Email: tilly@thedoubles.com.au - Jon Emmenidis
Artist Manager/Audio Engineer
Freelance
Mobile: 0476 475 201
Email: midnightgreenjd@gmail.com
Timeline
Cinema Presentations AV Technician
Village Cinemas
08.2022 - Current
AV Engineer
Myles AV
10.2018 - 08.2022
Business Owner/Engineer
Checkself Studios
01.2017 - Current
Analogue to Digital Conversion Technician
Crystal Mastering
05.2015 - 07.2015
Tier 2 Support Technician
IBM
04.2009 - 02.2012
MBA - Business Administration
RMIT University
Graduate Certificate - Business Administration
RMIT University
Bachelor of Arts - Audio Engineering & Sound Production
JMC
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