Benjamin Keough
Beenleigh,Queensland
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Southport First Choice Liquor Market
02.2024 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
Store Manager
Liquorland Surfers Paradise
11.2022 - 02.2024
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Liquorland Robina
11.2020 - 11.2022
- Management & delegation of team tasks, Rostering & ordering to budgets, Stock ordering & maintaining great stock control for customers, Creating a culture focused on safety for the team and customers, Stocktake and receipting to ensure store SOH is balanced
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager
Parkwood Tavern/Commercial Hotel Nerang
09.2018 - 03.2020
- Supervisor on duty, Opening, Closing & Daily operations of the venue, Gaming clearances, Operation of live entertainment, Social media management, Stocktake management
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Bar Attendant/Gaming Attendant
Dublin Docks Tavern
03.2017 - 09.2018
- Bar Attendant, Restaurant Attendant, TAB, Gaming Attendant, Basic Management Closes
- Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.
- Recorded sales data into point-of-sale system accurately and efficiently.
- Responded promptly to customer complaints in a professional manner.
- Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
Front of House Team Member
Wallaby Hotel
01.2014 - 01.2017
- Cleaning, Taking customers orders, Taking customers meals to tables
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained a professional attitude while working under pressure during peak hours.
- Operated cash registers accurately and efficiently processed payments from customers.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Education
Year 12 -
Miami State High School
01.2016
Diploma of Business -
Completed with Careers Australia through school
01.2015
Certificate III in Hospitality -
School-Based Traineeship
Certificate II in Outdoor Recreation -
Completed course through school
Skills
- Team Development
- Operations Management
- Store Merchandising
- Customer Service Management
- Promotional planning
- Loss Prevention
- Competitor Monitoring
- Payroll Management
- POS Systems
- Sales professional
Certification
- RMLV Course - ALH Group
- RSA
- RSG
- QLD Forklift License
- LRL 1 Course - Coles Liquor
Accomplishments
- Indoor Cricket Men’s Captain 2014 - Current. Including captaining Gold Coast representative team.
- Palm Beach Currumbin Club Captain 2021 - Current.
- 2022 QNS Store Team of the Year - Liquorland Robina.
References
- Mark Balding, Renewal Coles Liquor, 0413 608 899
- Matt Hewer, Venue Manager, Dublin Docks, 0401859955
- Jarrod Newman, Sports Manager, Rebound Indoor Sports, 0498 126 398
Timeline
Store Manager
Southport First Choice Liquor Market
02.2024 - Current
Store Manager
Liquorland Surfers Paradise
11.2022 - 02.2024
Store Manager
Liquorland Robina
11.2020 - 11.2022
Assistant Manager
Parkwood Tavern/Commercial Hotel Nerang
09.2018 - 03.2020
Bar Attendant/Gaming Attendant
Dublin Docks Tavern
03.2017 - 09.2018
Front of House Team Member
Wallaby Hotel
01.2014 - 01.2017
Year 12 -
Miami State High School
Diploma of Business -
Completed with Careers Australia through school
Certificate III in Hospitality -
School-Based Traineeship
Certificate II in Outdoor Recreation -
Completed course through school
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