Benjamin Kirton
Perth,Australia
Summary
Results-oriented sales and customer engagement professional with 8 years of experience in client-facing and operational roles across the UK and Australia. Expertise in qualifying prospects, managing pipelines, and consultative selling, consistently exceeding KPIs in B2B and P2P contexts. Holds a First-Class Honours degree in International Politics, enhancing critical thinking and persuasive communication skills. Currently seeking a stable, performance-driven Sales or Client-Facing role.
Overview
2026
2026
years of professional experience
Work History
Sales Agent
Wine Selectors
Perth, Australia
06.2025 - 12.2025
- Delivered direct person-to-person (P2P) sales in a high-traffic airport environment, owning full sales conversations end-to-end
- Qualified customers in real time for subscription-based wine plans, assessing preferences, budget, and intent
- Leveraged P2P sales skills (rapport building, objection handling, closing) to convert foot traffic into recurring subscribers, enhancing customer retention
- Utilized consultative selling techniques to recommend tailored subscription plans, aligning customer preferences with product offerings
- Achieved KPIs consistently in fast-paced, target-driven environment, demonstrating commitment to sales excellence
Sales & Client Booking Manager (Outbound)
Wildfangs (Exotic Animal Encounters)
London, UK
06.2014 - 06.2016
- Managed the sales lifecycle from first contact to delivery.
- Conducted outbound cold calling and lead qualification to identify and engage schools, councils, corporate clients, and event planners.
- Applied consultative sales principles to match client requirements to tailored offerings
- Cultivated long-term relationships with repeat clients and referral partners, driving revenue growth and enhancing client retention
- Represented the company at live events, enhancing brand presence, customer engagement, and trust
- Maintained accurate CRM records to support reporting and pipeline management
Administrator & Receptionist
Spotlight
London, UK
10.2019 - 12.2022
- Acted as the first point of contact for clients, facilitating communication between talent and senior casting directors.
- Coordinated bookings, scheduling, room allocations, and daily client communications for a busy casting studio
- Delivered administrative support through inbox management, document preparation, and cross-team coordination
- Maintained high standards under pressure and handled high volumes of enquiries efficiently
Customer Service Representative / Team Leader
Appco UK
London, UK
06.2016 - 08.2019
- Exceeded KPIs by coaching junior reps and professionally handling escalated complaints to enhance team performance
- Collaborated with management to develop retention strategies and improve conversation quality, resulting in increased customer satisfaction
- Led outbound donor calls and inbound support for multiple major UK charities
- Tracked performance metrics, KPIs, and team progress using internal CRM systems to identify areas for improvement
- Maintained strict regulatory compliance
English Teacher
Best Learning
, China
01.2023 - 02.2025
- Delivered structured English lessons to children aged 3-12, tailoring lessons to individual learning objectives
- Communicated with parents to update on student progress and deliver constructive feedback
- Developed cross-cultural communication skills through diverse interactions with students and families
Self-Employed English Tutor (Remote)
Self Employed
Beijing
- Delivered one-on-one English tuition to adult learners, independently managing scheduling, lesson planning, and client communications to enhance learning experiences.
- Developed a client list through strategic networking efforts, establishing relationships that contributed to sustained tutoring opportunities.
Education
BSc Econ (Hons) - International Politics
Aberystwyth University
Wales06-2014
Skills
- Outbound prospecting and lead qualification
- Consultative selling
- Pipeline management
- Client engagement and retention
- CRM proficiency
- Data accuracy
- Objection handling and deal closing
- Relationship management
- KPI-driven performance
- Results-oriented delivery
- Inbound customer support
- Clear communication skills
- Time management and follow-up discipline
- Reliability
Additional Details
417 Working Holiday Visa (full-time eligible within visa parameters), Perth, WA, Available upon request
Timeline
Sales Agent
Wine Selectors
06.2025 - 12.2025
English Teacher
Best Learning
01.2023 - 02.2025
Administrator & Receptionist
Spotlight
10.2019 - 12.2022
Customer Service Representative / Team Leader
Appco UK
06.2016 - 08.2019
Sales & Client Booking Manager (Outbound)
Wildfangs (Exotic Animal Encounters)
06.2014 - 06.2016
Self-Employed English Tutor (Remote)
Self Employed
BSc Econ (Hons) - International Politics
Aberystwyth University