Benjamin Latinac
Penrith
Summary
As a Customer Service Manager at Rebel, I excelled in resolving complaints and boosting customer loyalty, demonstrating strong problem-solving and customer service skills. My leadership significantly enhanced team collaboration and safety awareness, with a focus on training and mentoring. This blend of hard and soft skills fostered a cohesive, customer-focused team environment.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Rebel
08.2009 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained employees in essential job functions.
- Taught new team members correct procedures for all areas of operations.
- Increased employee awareness of potential hazards.
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
Education
Certificate IV - Personal Training
Tafe
Macquarie Fields, NSW12.2008
High School Diploma -
East Hills Boys High School
Panania, NSW12.2000
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Training and mentoring
Timeline
Customer Service Manager
Rebel
08.2009 - Current
Certificate IV - Personal Training
Tafe
High School Diploma -
East Hills Boys High School
Similar Profiles
Mia GilmoreMia Gilmore
Retail Supervisor at RebelRetail Supervisor at Rebel
BELLA FRANCISBELLA FRANCIS
Sales Assistant at RebelSales Assistant at Rebel
FATIMA ALABYTHFATIMA ALABYTH
CUSTOMER SERVICE ASSISTANT at REBELCUSTOMER SERVICE ASSISTANT at REBEL
Grace LynchGrace Lynch
Assistant Manager at RebelAssistant Manager at Rebel
Darcy ThurlingDarcy Thurling
Apprentice Chef at The Star Entertainment GroupApprentice Chef at The Star Entertainment Group