Benjamin Lawley
Canberra,ACT
Summary
Administration Officer with strong understanding of Allied Health, Injury Management, Mental Health, Recruitment and experience with balancing diverse workload to meet changing and competing business requirements. Resolves tactical issues, applies and creates new processes and provides operational support in multiple disciplines. Fosters innovative solutions and builds cooperative alliances between mission partners to address organization priorities, resources and work processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admin Support Officer
Recovery Partners Australia
12.2022 - Current
- Assisting in managing multiple inboxes
- Answering and calling candidates/clients
- Helping assist in development of Service Level Agreement's
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Assist in generating and creating monthly reports for customers
- Managing multiple cases for the Injury Reporting Centre - liaising with injured worker, employer and WHS Coordinator
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Yellow Jersey Winner (Employee of Month) March 2023
Speaker
batyr
11.2018 - Current
- Lived Experience Speaker
- Speak in front of audiences from from 30-500
- Share lived experience of mental ill health.
- Encourage others to seek positive changes in life and reach out for support.
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
Consultant
HAL Bowman
07.2022 - 11.2022
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Manage candidates and clients
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Post job ads on various platforms
- Sole recruiter for Brisbane, Sunshine Coast and Gold Coast
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Volunteer Facilitator
Banksia Project
11.2018 - 07.2021
- Facilitate in the running of the monthly North Sydney Men's Growth Room in person and via Zoom.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Physiotherapist
Health First Group
11.2020 - 04.2021
- Standard private practice physiotherapy primarily musculoskeletal injuries with some neurological and cardiopulmonary conditions
- Solo Practitioner for 1 Month and helped train Graduate Physiotherapist for 4 months prior to Senior Physiotherapist joining practice.
- Increased patient satisfaction rates by consistently delivering compassionate, attentive care throughout all treatments.
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Optimized scheduling processes to increase daily patient capacity while maintaining high-quality care standards.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal patient outcomes.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
Rugby Union Coach
Knox Grammar School
03.2018 - 11.2020
- Assist and help manage the school's Graduated Return to Play program for students returning back to sport after sustaining a head-injury/concussion
- Coaching of multiple rugby teams and helping to manage the lower Opens age group from 3rd XV-8th XV.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
Physiotherapist (Casual)
Hornsby Physiotherapy Centre
02.2015 - 11.2020
- Manage sporting events when required as a First Aid responder and Physiotherapist
- Some highlights include: 2018/2019 7's Schoolgirls Competition @ Barker College, U18 Sydney Girls 2019, IRAA 2020, Victorian Schoolboys 2021
- Improved patient mobility by designing and implementing personalized treatment plans.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal patient outcomes.
- Reduced recovery time for injured athletes by developing sport-specific training programs and monitoring progress closely.
Bar Manager
Bistro Moncur
08.2016 - 06.2017
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
Duty Manager
The Blue Gum Hotel
12.2011 - 04.2016
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
Education
Masters of Educational Studies
Western Sydney University
Kingswood, NSW01.2022
Bachelor of Applied Science - Physiotherapy
University of Sydney
Lidcombe, NSW11.2015
High School Diploma -
Knox Grammar School
Wahroonga, NSW11.2011
Skills
- Health & Safety
- Technical Proficiency
- Workplace Safety
- Oral Communication
- Policies & Procedures
- Record Keeping
- Injury Management
- Case Management
- Injury Prevention
- Return to Work
- Therapeutic exercise prescription
- Sports injury management
Accomplishments
- Australian Schoolboys Rugby Union (2011)
- NSW Schoolboys Rugby Union (2011, 2009)
- ADF Long Tan Award for Youth Leadership and Teamwork (2010, 2011)
- Secretary of Rugby, St Andrews College (2013)
- Knox Grammar School Vice Captain of School (2011)
- Australian Institute of Management, Advanced Communication (2023)
Awards
ADF Long Tan Youth Leadership and Teamwork Award - Defence Australia, 12/01/11, The ADF Long Tan Youth Leadership and Teamwork Awards started in 2006 to recognise students who demonstrate leadership and teamwork within both the school and the broader local community. At the same time, they recognise those who display strong values, such as doing one's best, respect for others and "mateship", characteristics that are integral to Australian society. ADF Long Tan Youth Leadership and Team Work - Defence Australia, 12/01/10, The ADF Long Tan Youth Leadership and Teamwork Awards started in 2006 to recognise students who demonstrate leadership and teamwork within both the school and the broader local community. At the same time, they recognise those who display strong values, such as doing one's best, respect for others and "mateship", characteristics that are integral to Australian society.
Certification
- Ahpra Physiotherapist PHY0002025509
Hobbies
- Stand Up Paddle Boarding
- Bush walking
- Camping
- Sobriety
- Family
- Mental Health Advocacy
Timeline
Admin Support Officer
Recovery Partners Australia
12.2022 - Current
Consultant
HAL Bowman
07.2022 - 11.2022
Physiotherapist
Health First Group
11.2020 - 04.2021
Speaker
batyr
11.2018 - Current
Volunteer Facilitator
Banksia Project
11.2018 - 07.2021
Rugby Union Coach
Knox Grammar School
03.2018 - 11.2020
Bar Manager
Bistro Moncur
08.2016 - 06.2017
Physiotherapist (Casual)
Hornsby Physiotherapy Centre
02.2015 - 11.2020
Duty Manager
The Blue Gum Hotel
12.2011 - 04.2016
Masters of Educational Studies
Western Sydney University
Bachelor of Applied Science - Physiotherapy
University of Sydney
High School Diploma -
Knox Grammar School
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