Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Benjamin Leigh

Melbourne,VIC

Summary

Dedicated business professional in process improvement and developing agents to enhance customer retention and rapport. Committed to delivering exceptional customer service and fostering strong relationships with clients to drive long-term success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Montu
07.2024 - Current
  • Escalations raised from Patient Experience Specialists
  • Training PTX in areas they require support in
  • Quality checks on PTX conversations
  • Coordination between our internal clinical and operations teams, external pharmacies, clinics, suppliers and other key stakeholders.
  • Identifying and escalating priority issues affecting service delivery.
  • Inbound and outbound customer enquiries
  • Identifying patient needs

pre-qualification for new home lending

Commonwealth bank
10.2022 - 04.2023
  • Assessing patients eligibility of all home loan inquiries loan increase, construction or pre established loan internal/external loans
  • Relaying information to home loan service specialist, lending specialist and other key stake holders
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Home Loan Service Specialist

Commonwealth bank
10.2022 - 04.2023
  • Calculating repayments based on customers interest rate weekly, fortnightly or monthly basis
  • Performing rate reviews
  • Loan purpose and security transfers
  • Creating and linking offset accounts
  • Fixing home loan rates for 1-5 years
  • Provide support and advice to customers to help them achieve their home buying goals
  • Adhere to the Bank's processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations

Call Center Representative

13SICK
10.2021 - 10.2022
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Managed high call volumes while providing exceptional patient support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.

Bartender

Hop & Pickle
04.2021 - 11.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Door-to-Door Sales Representative

TalkScoop
03.2021 - 10.2021
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.

Kitchen Hand

Howard Smith Wharves
02.2020 - 03.2021
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Chef

Bull Bar
08.2020 - 02.2021
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.

Skills

  • Empathy Display
  • Customer Service
  • Conflict Resolution
  • Quality Control
  • Staff Training
  • Active Listening
  • Staff education and training
  • Strong analytical skills
  • Customer Focus
  • Multitasking Abilities

Certification

  • RSA
  • RSG

References

  • Camille Radcliffe, CBA Team leader, 0433 328 553
  • Andrew Allen, Andrew@yesdigital.com.au, YesDigital manager, 0468 818 681

Timeline

Subject Matter Expert

Montu
07.2024 - Current

pre-qualification for new home lending

Commonwealth bank
10.2022 - 04.2023

Home Loan Service Specialist

Commonwealth bank
10.2022 - 04.2023

Call Center Representative

13SICK
10.2021 - 10.2022

Bartender

Hop & Pickle
04.2021 - 11.2021

Door-to-Door Sales Representative

TalkScoop
03.2021 - 10.2021

Chef

Bull Bar
08.2020 - 02.2021

Kitchen Hand

Howard Smith Wharves
02.2020 - 03.2021

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Benjamin Leigh