Benjamin LIU

Summary

Energetic team player with a passion for collaboration. Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.

Overview

years of professional experience

Certification

Work History

Technical Support Specialist

AirDroid Business

01.2022 - 09.2023

Provided efficiently technical support, ensuring prompt issue resolution.
Played a crucial role in achieving a 125% growth in customer retention income by resolving nearly 2000 cases and proposing over 60 optimization plans.

International Sales/ Field Application Engineer

Thingnario

03.2021 - 11.2021

Promoted Thingnario as Taiwan's leading solar monitoring system, with global business development focus, notably in Australia and Indonesia
Collaborated closely with onsite engineers to facilitate seamless installation of monitoring solutions in solar power plants
Delivered real-time support to ensure optimal functioning of monitoring systems.

Education

Bachelor of Arts - Applied Foreign Languages

National Formosa University

06.2020

Skills

Hardware troubleshooting
Sales Support
Cross Team Collaboration

Real-Time Support
Customer Retention
Customer Centric Approach

Accomplishments

Received the Best Support prize on G2 review website for 3 seasons in a row (2022 Winter to 2023 Summer)
Obtaining Class A and Class B scholarships during university
2018 National International Business English Presentation Contest 2nd Place