Benjamin Loze
Sydney,NSW
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Luxury industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
APM Monaco
Sydney, NSW
11.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained cleanliness of store environment including floors, windows, displays.
Manager
O'Chalet
Morzine, France
07.2023 - 09.2023
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Receptionist
Hotel La renardiere
Samoens, France
12.2021 - 03.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Wine Cellar Seller
Les vins Duvernay
Bonne, France
06.2021 - 07.2021
- Developed and maintained relationships with existing customers to ensure repeat business.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Developed strategies to increase store traffic by utilizing marketing techniques such as email campaigns or social media advertising.
Education
Bachelor of Science - Luxury Industry Marketing
EIML
Lyon08.2023
High School Diploma -
Secondary Charles Poncet
Cluses06.2020
Skills
- Upselling Techniques
- Service Prioritization
- Guest Relations Management
- Wine Knowledge
- Knowledge of the luxury sector
- knowledge of the craftsmanship and know-how of brands
- knowledge of luxury codes
- knowledge respond to a demand from a high-end clientele
Affiliations
- Member of my high school football team for 3 years
Accomplishments
- Ensure quality service while meeting high demand
- know how to manage moments of very large crowds during national events (Tour de France)
- Support in developing the image of a luxury brand
- Training during seminars (watchmaking, perfume, gemology)
- Visit to the Hermes workshops
- Certification in Gemmology
Certification
- commercial business and international development manager, EIML (international school of luxury marketing) - [2023]
Timeline
Sales Associate
APM Monaco
11.2023 - 02.2024
Manager
O'Chalet
07.2023 - 09.2023
Receptionist
Hotel La renardiere
12.2021 - 03.2023
Wine Cellar Seller
Les vins Duvernay
06.2021 - 07.2021
Bachelor of Science - Luxury Industry Marketing
EIML
High School Diploma -
Secondary Charles Poncet
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