Benjamin Manning
Forster,New South Wales
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
23
23
years of professional experience
Work History
Retail Manager
EB Games
04.2007 - Current
- Built and maintained strong effective relationships with customers
- Managed cash control, and store opening and closing procedures.
- Controlled store inventory and reviewed cash handling and operations reports.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge and provided strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Security Guard /Barman
Club Forster
03.2006 - 04.2010
- Cash Handling
- Barman- serving patrons
- Maintain and effective relationship with customers
- Supervise a small team
- Deal with OH&S Issues
- loss Prevention
- Interpret and comply with legal and procedural requirements.
- Reception- Greeting patrons and answering the phone
- Maintain a security log book documenting incidents as a legal requirement.
Security Guard
Bellevue Hotel
11.2005 - 12.2007
- Security Crowd Control
- Bartender - Serving patrons , picking up glasses and cleaning of tables.
- Interpret and comply with legal and procedural requirements.
- Operate Security equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Cash Handling
- Responded quickly to incidents and assessed active situations for security concerns.
- Dealing with OH&S Issues.
- Conflict resolution management and dealing with intoxicated patrons.
Commercial Cleaner Club Forster
Impact Quality Cleaning
01.2001 - 11.2005
- Responsible for opening and closing of Club Forster and Sporties Tuncurry.
- General Cleaning
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Organized and used industrial cleaning products following strict safety procedures.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Education
Batchelor of Economics -
University of New England
Armidale, NSWBatchelor of Urban And Regional Planning -
University of New England
Armidale, NSWSkills
- Adobe Systems Adobe Acrobat
- Accounting
- Oracle Primavera Enterprise Project Portfolio Management
- Citrix
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Hobbies
erfegreggerg
Timeline
Retail Manager
EB Games
04.2007 - Current
Security Guard /Barman
Club Forster
03.2006 - 04.2010
Security Guard
Bellevue Hotel
11.2005 - 12.2007
Commercial Cleaner Club Forster
Impact Quality Cleaning
01.2001 - 11.2005
Batchelor of Economics -
University of New England
Batchelor of Urban And Regional Planning -
University of New England
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