Benjamin McElhinney
Woodcroft,New South Wales
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure a Management position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Bulk Supervisor
Team Global Express
09.2019 - Current
- Maintaining 30-37 runs on a daily basis
- Managing outbound control as there is a larger focus on inbound freight, making sure the team is returning full each day to service the various breakdown freight areas in the depot
- Driver and vehicle allocations on a daily variance dependant on volumes in bound and outbound.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Pud Supervisor
Team Global Express
09.2019 - Current
- Organizing between 30 - 50 drivers runs daily to maximize outbound efficiency while maintaining safety levels
- Managing pickups by working in with the radio room and management team
- Running daily driver reports to reflect performance to see where we can improve
- Role and run restructuring with seasonal changes to maintain a high level of efficiency
- Payroll on two separate systems for company full time and company subcontractors
- Both are paid through a different program and needs its own degree of accuracy.
- Achieved results by working with staff to meet established targets.
Line Haul Supervisor
Allied Express
11.2018
- Working with the Warehouse operations manager and PM Operation’s manager to organize and prepare daily interstate trailer movements to Brisbane, Melbourne, Adelaide and Perth
- Supervising forklift drivers as they load trailers for interstate deliveries
- Making it a safe environment for all workers to get the work done while ensuring everyone goes home safe.
Supervisor
Allied Express
08.2018
- Supervising loading off trucks and trailers, ensuring safe methods were used in accordance with WH&S methods and practice.
Line Information Controller; Customer Service
NSW Sydney Trains
04.2015
- Based at Granville
- Multiple Station Location Updates of passenger information for customers
- At this location I was responsible for 6 Stations, every change that was made to regular services had to be relayed with a phone call to each station
- Working with the Grade one Signaller Two Area Controllers and my role to move trains and relay information while always being of safety for passengers along with our rules and regulations.
Passenger Information Control; Customer Service
NSW Sydney Trains
12.2013
- Single station location updates of passenger information for customers
- More of a customer service based role, Based mostly at Hornsby which is a high traffic train movement interlocking and yard
- Receiving information from the Grade One Signaller and Signallers at the location to relay information to Station staff
- Updating train times for the passengers to relay late, altered or cancelled services.
Train Maintenance Yard Everleigh; Orders and Processing
NSW Sydney Trains
02.2012
- Coordinating with the services side, maintaining stock levels for the repairs and replacement team
- Keeping clear records as they were sighted and used by all shifts, creating and supplying spreadsheets for the daily, weekly and monthly maintenance crew
- Hitting targets and Kpi’s, setting goals to stay ahead and maintain positive numbers.
Train Maintenance Yard Everleigh; Driver and Guard cabin maintenance
NSW Sydney Trains
01.2009
- Looking after Cabins for the drivers and guards, replacing and maintaining the electrical equipment whether it be faulty, not looked after properly or timed out of service
- Recognizing a problem before it becomes an issue whilst the train is out in service
- Maintaining logs and meticulously checking these weekly to stay ahead of Cab services before they cause problems for the user while they are in the field.
Freight Handler
Allied Express
05.2018 - 07.2019
- Sorting out over size freight into state, NSW country and local delivery allocation.
Supervisor
Allied Express
06.2018 - 08.2018
- Ensuring that all freight was handled in a safe and efficient manner
- Overseeing time sensitive freight movements with express importance for overnight and same day delivery.
Signaller/Line Information Controller/Customer Service/Admin Maintenance/Orders-Processing
NSW Sydney Trains
01.2002 - 07.2017
- Whilst working for Sydney trains as a Signaller and then as a Line Information Controller, I have learnt the importance and presence of Occupational Health and Safety procedures
- My role requires complete focus and concentration, excellent Time Management, communication and organizational skills, this ensures trains complete their delegated routes safely, promptly and efficiently.
Barman/Gaming/Food Service
Pennant Hills Tavern
06.2001 - 12.2001
- Customer service; serving customers at the bar in a polite and friendly manner while also being aware of the responsible service of alcohol laws
- Maintaining stock, ensuring safety of patrons, customer service and team motivation.
Warehouse Distribution/Stock Coordinator
Sleep City
04.2001 - 12.2001
- Check stock delivered to ensure all stock received is accounted for and in acceptable condition
- Liaise with Suppliers and Head Office for delivery and billing details
- Negotiate Delivery time frames and stock quantities.
Trainee manager
Coles Chatswood Chase
01.2000 - 12.2000
- Stocking shelves, maintaining stock levels so the customers were receiving the level of service they expected
- Assessing stock levels and placing appropriate orders.
Crew Trainer
McDonalds Rosehill
02.1999 - 12.1999
- Training new staff in all areas from front of the house to the back
- Customer service; providing fast and efficient friendly service to the customer
- Preparing and cooking food according to the standards that were set by McDonalds
- Training; making sure that new employees under my supervision were trained in the correct procedures of food handling and preparation.
Education
High School Diploma -
Macquarie Boys Tech High School
10.1999
Skills
- Store management experience
- Delegating daily duties to staff Members
- Rostering of drivers and dock hands
- Cash handling
- Labour forecasting and budgets
- Ability to make quick decisions and crisis management
- Staff coaching, appraisals and counselling
- Strong customer focus
- Stock and inventory
- Maintaining WH&S standards
- Workplace safety
- Team player
- Hard working
- Honest and reliable
- Inventory Control
- Staff Management
- Strategic Planning
- Data Analytics
- Process Improvement
- Operations Management
- Priority Management
- Critical Thinking
- Staff Development
- Active Listening
- Change Management
- Team Building
- Problem Solving
- Quality Control
- Goal Setting
- Time Management
- Logistics Coordination
- Analytical Thinking
Accomplishments
- Workplace trainer in two separate jobs, which required being on the forefront of training and skills to pass that knowledge to new staff.
- The implementation of cleaners into signal boxes, trains were being block and mistakes were happening. So as part of a team we worked with management to get cleaners into the signal boxes so we could continue our work safely and proficiently.
- Maintaining a strong work ethic and relationships that took me through different aspects and work situations with Sydney trains.
- A quick progression through Allied Express from freight handler to the second in charge behind the P.M Depot Manager in a 6-month period.
- Maintained a successful international family run business for 4 years whilst also working full time in building a career in transport.
Training Educational Background
- Certificate 3 transport and distribution (Railways), MM/DD/YY
- Occupational Health and Safety, MM/DD/YY
- EEO Policies 2002, MM/DD/YY
- Safety critical and emergency training, MM/DD/YY
- Fire hazards and extinguishing training, MM/DD/YY
- Higher School Certificate, MM/DD/YY
- Fire Warden, MM/DD/YY
Hobbies and Interests
- Golf
- Writing
- Rugby League
- Rugby Union
References
References available on request
Timeline
Bulk Supervisor
Team Global Express
09.2019 - Current
Pud Supervisor
Team Global Express
09.2019 - Current
Line Haul Supervisor
Allied Express
11.2018
Supervisor
Allied Express
08.2018
Supervisor
Allied Express
06.2018 - 08.2018
Freight Handler
Allied Express
05.2018 - 07.2019
Line Information Controller; Customer Service
NSW Sydney Trains
04.2015
Passenger Information Control; Customer Service
NSW Sydney Trains
12.2013
Train Maintenance Yard Everleigh; Orders and Processing
NSW Sydney Trains
02.2012
Train Maintenance Yard Everleigh; Driver and Guard cabin maintenance
NSW Sydney Trains
01.2009
Signaller/Line Information Controller/Customer Service/Admin Maintenance/Orders-Processing
NSW Sydney Trains
01.2002 - 07.2017
Barman/Gaming/Food Service
Pennant Hills Tavern
06.2001 - 12.2001
Warehouse Distribution/Stock Coordinator
Sleep City
04.2001 - 12.2001
Trainee manager
Coles Chatswood Chase
01.2000 - 12.2000
Crew Trainer
McDonalds Rosehill
02.1999 - 12.1999
High School Diploma -
Macquarie Boys Tech High School
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