Benjamin Merkli
Mulgrave,VIC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graduate Desktop Support Engineer
Blue Connections IT
Scoresby, VIC
11.2024 - Current
- Delivered Level 1-2 technical support to clients in Melbourne's CBD, both onsite and remotely.
- Resolved IT tickets within client SLA timelines.
- Assisted with installation, configuration, and maintenance of hardware and software systems.
- Utilized technologies including M365, Azure, Windows OS, Active Directory, Intune, and OKTA to provide solutions.
- Collaborated with senior IT professionals to enhance technical skills and knowledge.
- Maintained detailed records of support activities in IT Service Management (ITSM) system.
General Labourer & Forklift Driver
DDL Recruitment
Melbourne, VIC
01.2021 - 11.2024
- Operated counterbalance and high-reach forklifts with over 2 years of experience (LF license).
- Communicated technical information effectively to customers and colleagues, ensuring smooth operations.
IAESTE Internship
Bundesanstalt für Materialforschung und -pruefung (BAM)
Berlin, Germany
09.2023 - 12.2023
- 12-week internship at the BAM in Berlin, Germany, focusing on process control in 3D concrete printing technology (Node-RED).
- Assisted in the development of mathematical models and control algorithms, and collaborated with a diverse team of researchers to optimize printing processes.
- Gained hands-on experience with cutting-edge equipment and technologies, and conducted experiments analyzing data to improve printing precision.
Customer Service Assistant
Target Chadstone
Chadstone, VIC
04.2018 - 01.2021
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with inquiries, product selection, and transactions, ensuring satisfaction.
- Handled and resolved customer complaints professionally to maintain service standards.
IT Work Experience
Karndean Design Flooring
Knoxfield, VIC
09.2019 - 09.2019
- Assisted the IT department in troubleshooting and maintaining technical equipment across the organization.
- Resolved hardware and software issues, improving efficiency, and minimizing downtime.
- Provided technical support to customers and internal teams, ensuring a seamless workflow.
Education
Bachelor of Information Technology -
RMIT
Melbourne, VIC12-2024
Skills
- Python and SQL
- HTML and CSS
- Microsoft 365 and Azure
- Intune and Active Directory
- OKTA and GitHub
- AWS and Windows
- Linux operating systems
- Problem solving skills
- Communication skills
- Collaboration techniques
Projects
AD & ConnectWise organization chart update | Blue Connections IT
- Led a project to update EPSA’s organizational structure in AD and ConnectWise, ensuring accurate role assignments, security groups, and reporting lines to improve system accuracy and efficiency
Live data retrieval 3D scatterplot (Python) | IAESTE – BAM Internship Project
- Developed a program to visualize real-time data obtained from 3D lab prints. The goal was to create a graphical representation of this data in a 3D format, which was achieved through Matplotlib.
Websites
References
- Rayan Majeed, Blue Connections IT, 0410 320 063
- Milan Mulchandani, Business Analyst - Mentor, 0400 018 179
Languages
English
Native/ Bilingual
German
Elementary
Certification
- ECBA (IIBA), Entry Certificate in Business Analysis
- CompTIA Security+ certification
- Forklift truck license (LF), high-risk work
Timeline
Graduate Desktop Support Engineer
Blue Connections IT
11.2024 - Current
IAESTE Internship
Bundesanstalt für Materialforschung und -pruefung (BAM)
09.2023 - 12.2023
General Labourer & Forklift Driver
DDL Recruitment
01.2021 - 11.2024
IT Work Experience
Karndean Design Flooring
09.2019 - 09.2019
Customer Service Assistant
Target Chadstone
04.2018 - 01.2021
Bachelor of Information Technology -
RMIT
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