Benjamin Miles

• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Split shifts with Mareeba Heritage Coffee House.

• Assisted in inventory management for optimal stock levels and reduced waste.
• Enhanced customer satisfaction by providing efficient and friendly service at the bar.
• Maintained a clean and organized bar area, adhering to health and safety regulations.

a le carte service.

Received education in Fine Dining.

Received Certificate II in Hospitality.

• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.

• Answered telephone to make reservations and take orders.
• Remembered, recited and promoted variety of menu items.
• Offered guests choice of seating and escorted to appropriate table.
• Assigned wait staff to service guests in sections.