Benjamin Morse
Melbourne,Victoria
Summary
Highly accomplished Virtual Service Advisor at Tesla, adept in vehicle assessment and multitasking, excelled in enhancing customer satisfaction through expert complaint resolution and technical proficiency. Mentored teams, leading to operational improvements, showcasing a blend of hard and soft skills with a focus on achievements. A UK citizen, I am relocating to the UK in late February and am excited to leverage my skills and experience in a new market, bringing a unique perspective and expertise to a UK-based role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Service Advisor
Tesla
Richmond, Melbourne, VIC
10.2023 - Current
- Serve as the primary point of contact for Tesla owners, delivering exceptional customer service through virtual platforms
- Coordinate and schedule service appointments, ensuring accurate documentation of customer concerns for technical teams
- Resolve service-related inquiries efficiently and escalate complex technical or operational issues to appropriate teams
- Handle escalated customers with professionalism and empathy, de-escalating situations by actively listening, providing clear solutions, and ensuring customer satisfaction
- Act as Second-in-Charge (2IC) by supporting team leadership, mentoring new team members, and ensuring smooth daily operations
- Leverage strong technical knowledge and systems expertise to navigate Tesla’s advanced tools and platforms, ensuring accurate diagnostics and seamless communication between customers and service teams
Bartender/Server
Crown Casino
Melbourne, VIC
07.2022 - 10.2023
- Delivered outstanding customer service across multiple high-volume venues, including bars, nightclubs, and restaurants
- Honed cocktail-making expertise and executed general bar duties to exceed customer expectations
- Built rapport with patrons, fostering repeat business and promoting positive experiences
- Operated POS systems, managed transactions, and addressed customer concerns promptly and professionally
Supervisor
Milkrun
Melbourne, VIC
01.2022 - 06.2022
- Led a team to achieve operational goals by monitoring productivity and delivering constructive feedback
- Ensured inventory accuracy through audits and cycle counts, improving warehouse efficiency
- Collaborated with management to implement policy improvements and optimize workflows
- Supported training programs to enhance team performance and maintain high service standards
Stock Manager
Voyages Indigenous Tourism
Yulara, Northern Territory
06.2021 - 12.2021
- Coordinated with suppliers regarding purchase orders, returns, credits, and invoices.
- Resolved discrepancies between actual inventories and computer-generated records.
- Maintained accurate inventory records and monitored stock levels.
- Reviewed existing methods of storing goods in warehouses; identified potential improvements and implemented changes accordingly.
Shift Supervisor/Parts Specialist
Supercheap Auto
Bayswater, VIC
02.2018 - 06.2021
- Managed daily store operations, opening and closing procedures, and staff training
- Resolved customer complaints effectively while maintaining high levels of satisfaction
- Provided expert advice on automotive parts, leveraging technical knowledge to meet customer needs
- Taught upselling techniques and conducted product training, leading to increased sales and team growth
Education
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC11.2016
Skills
- Vehicle assessment
- Multitasking and organization
- Attention to detail
- Tech-Savvy
- Complaint resolution
- Staff education and training
Certification
- Certificate III in Customer Relations
Timeline
Virtual Service Advisor
Tesla
10.2023 - Current
Bartender/Server
Crown Casino
07.2022 - 10.2023
Supervisor
Milkrun
01.2022 - 06.2022
Stock Manager
Voyages Indigenous Tourism
06.2021 - 12.2021
Shift Supervisor/Parts Specialist
Supercheap Auto
02.2018 - 06.2021
High School Diploma -
Mount Lilydale Mercy College
Similar Profiles
Logan WaltersLogan Walters
Warehouse Worker at TeslaWarehouse Worker at Tesla
Austin McCainAustin McCain
Equipment Maintenance Technician at TeslaEquipment Maintenance Technician at Tesla
Evan BlakeyEvan Blakey
Seasonal Tesla Advisor at TeslaSeasonal Tesla Advisor at Tesla