Benjamin Norris
Mudgeeraba,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Sequoia Enterprises
12.2010 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Robina State High School
Robina, QLD12.2010
Skills
- Decision Making
- Time Management
- Risk Management
- Problem Solving
- Team Leadership
- Vendor Relations
- Inventory Control
- Conflict Resolution
- Staff Training
- Project Management
- Process Improvement
- Customer Service
- Financial Reporting
- Logistics Management
- Organizational Skills
- Attention to Detail
- Quality Assurance
- Supply Chain Management
- Adaptability
- Inventory Management
- Customer Service Management
- Sales Tracking
- Schedule Management
- Relationship Building
- Marketing Strategies
- Price Structuring
- Recruitment
- Finance and Accounting Oversight
- Customer Relations
- Decision-Making
- Product Development
- Operations Management
- Operations Oversight
- Direct Sales
- Effective Leader
- Database Maintenance
Timeline
Manager of Operations
Sequoia Enterprises
12.2010 - Current
High School Diploma -
Robina State High School
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