Benjamin Phillips
Melbourne,Australia
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented and methodical Customer Service offering 9 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales/Receptionist
Alltrade Aluminium
02.2024 - Current
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
Billing Specialist
Red Energy
09.2023 - 02.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
E-Commerce Specialist
Bunnings Warehouse
12.2017 - 06.2022
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
Assistant Manager
LEGO
06.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Skills
- Payment Posting
- Fiscal Reporting
- Invoice Processing
- Contract Preparation
- Customer Engagement
- Billing Systems and Software
Reference
Georgina
Manager- LEGO
0403 368 055
Andrew
Leader- Bunnings
0419 514 593
Brenda
Leader- Mumms on the Myall
0411 817 061
Timeline
Sales/Receptionist
Alltrade Aluminium
02.2024 - Current
Billing Specialist
Red Energy
09.2023 - 02.2024
Assistant Manager
LEGO
06.2022 - 08.2023
E-Commerce Specialist
Bunnings Warehouse
12.2017 - 06.2022
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