Benjamin Power
Kallangur,Australia
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
10
10
years of professional experience
Work History
Team Member
Universal Store
01.2021 - Current
- Consolidating orders for customers
- Customer service
- Loading each truck with the correct orders
- Communication with the team to ensure everything gets done in time
- Communicating with a variety of different departments
- Time management of all my tasks
- Use handheld devices to keep track of every order
- Meet KPIs
- Teach new employees the system and job
Service Representative
Australia Post
01.2021 - 01.2025
- Handling complaints,
- Customer service
- Communicating with a variety of different departments
- Time management
- Clear documentation
Service Representative
TSA Group
01.2018 - 01.2021
- Handling complaints
- Customer service
- Exploring needs
- Leaving clear interactions for each account
- Worked through pandemic
- Worked my way up to be a 2IC
- Coaching and upskilling
- Conducting audits
- Upskilling and training other employees
Security Officer
Eames Security (MSS Contract Guard)
01.2017 - 01.2018
- Being alert of my surroundings
- Writing detailed reports
- Following WH&S
- Keeping buildings secure
Security Guard
Tru Security
01.2015 - 01.2017
- Use radio and communicate properly
- Escort patrons out
- Provide medical assistance
- Writing detailed reports
- Following WH&S.
Education
Bachelor of Information Technology -
QUT
Diploma in Software Development -
Tafe
Certificate III in Security -
Tru Security
Certificate II in Security -
Pro-Systems
Certificate of First Aid -
Pro-systems
Certificate II in Retail -
Sarina Russo
Certificate II in Customer Contact -
Axiom College
Certificate II in Active Volunteering -
Earnshaw State College
Certificate I in IT -
Earnshaw State College
Skills
- Excellent Communication Skills
- Customer Education
- Exercising Discretion
- Transaction Processing
- Account Maintenance
- MS Office Proficient
- Exceptional Customer Service
- Strong Work Ethic
- Friendly
- Excellent Time Management Skills
- Problem-Solving
- Organizational Skills
- Computer Skills
Hobbies
I am a gamer, I ride my bicycle for good exercise and I am very interested and like to do video editing in my own time.
References
- Martin Berghofer, DC Supervisor, Universal Store, martin.berghofer@universalstore.com.au
- Hannah Radcliffe, Team Manager, Australia Post, 0438990076
- Krystal Valentine, Operations Lead, TSA Group, 0449921288, Valentine.kry@gmail.com
Timeline
Team Member
Universal Store
01.2021 - Current
Service Representative
Australia Post
01.2021 - 01.2025
Service Representative
TSA Group
01.2018 - 01.2021
Security Officer
Eames Security (MSS Contract Guard)
01.2017 - 01.2018
Security Guard
Tru Security
01.2015 - 01.2017
Bachelor of Information Technology -
QUT
Diploma in Software Development -
Tafe
Certificate III in Security -
Tru Security
Certificate II in Security -
Pro-Systems
Certificate of First Aid -
Pro-systems
Certificate II in Retail -
Sarina Russo
Certificate II in Customer Contact -
Axiom College
Certificate II in Active Volunteering -
Earnshaw State College
Certificate I in IT -
Earnshaw State College
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