Benjamin Ramsden
Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Technical Support Officer
Inner Range
06.2023 - Current
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Configured and tested new software and hardware.
Account Manager
Multimedia Technology
02.2020 - 06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Customer Service Representative
Serco Global Services
01.2017 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Diploma of Marketing - Marketing
Swinburne University of Technology
Melbourne, VIC12.2016
Skills
- System Administration
- Remote Support
- Escalation Handling
- Technical Troubleshooting
- Customer Support
- Hardware Configuration
Hobbies
I love gaming, diving into different virtual worlds to strategise and have fun. When I'm not gaming, you'll often find me buried in a good novel, getting lost in stories and characters. And above all, I cherish spending quality time with my family, whether we're playing games together or just hanging out. These hobbies keep me grounded and bring joy to my life.
Timeline
Technical Support Officer
Inner Range
06.2023 - Current
Account Manager
Multimedia Technology
02.2020 - 06.2023
Customer Service Representative
Serco Global Services
01.2017 - 02.2020
Diploma of Marketing - Marketing
Swinburne University of Technology
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