Summary
Overview
Work History
Education
Skills
Personal Qualities
References
Timeline
Generic

Benjamin Robinson

Mickleham,VIC

Summary

My objective is to work in a productive team environment and to be able to utilize my skills to the best of my ability and to grow with a company through opportunities presented to me. Communicative Police Officer successful at developing positive relationships with colleagues and general public. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.

Overview

24
24
years of professional experience

Work History

Police Officer

Victoria Police
02.2020 - Current
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Collected and preserved physical evidence, photographs and laboratory submissions required for briefs of evidence for court.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Conducted searches of individuals, vehicles and premises.
  • Worked effectively in fast-paced environments.
  • Conducted impartial investigations
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
  • Carefully documented statements, observations, and evidentiary materials.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Conducted thorough face-to-face interviews with employers, families, neighbours, friends, and suspects, and documented investigative findings.
  • Researched criminal cases and led investigations to determine appropriate course of proceedings.

Club Manager

Anytime Fitness
01.2014 - 02.2020
  • Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
  • Raised club traffic and brand reach with innovative online promotions.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.

PT Manager/2IC/Personal Trainer

Lifestyle Fitness
01.2012 - 01.2014
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled costs to keep business operating within budget and increase profits.

Client Services

Outlook Financial Solutions –Snowball Group (Financial planning firm)
04.2011 - 03.2012
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.

Personal Trainer

Nitro Gym
05.2010 - 04.2011
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.

Senior Customer services (Customer Satisfaction/Risk Acceptance Officer)

CGU Insurance
03.2005 - 12.2009
  • Assisting with acceptances of applications which fall out of general guidelines.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and maintained comprehensive complaint records, ensuring accurate tracking and reporting.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with various departments to identify root causes of complaints and develop effective solutions.

Bar attendant/ Gaming attendant

The Croydon Hotel
01.2003 - 03.2005
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Processed payments for orders and provided customers with change.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Mastered complex drink recipes quickly enabling efficient beverage preparation which reduced waiting times for customers.

Cash register operator/ Doorman /Sound Department Attendant

Target
01.2000 - 03.2005
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Assisted in inventory management, contributing to a well-stocked and visually appealing store.
  • Learned duties for various positions and provided backup at key times.

Education

Certificate 3 & 4 in Fitness at the Australian Institute of Fitness Certified PunchFit Boxing Instructor -

Rehab Trainer: Rehab Essentials qualification -

01.2014

VCE - Successfully completed Victorian Certificate of Education at Yarra Valley Grammar School -

01.2002

Skills

  • Vast knowledge and experience using the following Microsoft programs: Word, Excel, Outlook as well as MRM and proficient in researching and communicating via the Internet
  • Background Investigations
  • Court Testimony
  • Crime investigation
  • Civil laws
  • Conflict de-escalation
  • Legal Compliance
  • Case report writing
  • Law Enforcement

Personal Qualities

  • Excellent communication skills (Email, Phone and Face to Face)
  • Excellent work ethic
  • Self Motivated
  • Fast Learner
  • Friendly approachable manner

References

  • Robert Neilsen, Manager, 0409 545 390
  • Sharyn Walker, Club/Operations Manager, 0408 508 018

Timeline

Police Officer

Victoria Police
02.2020 - Current

Club Manager

Anytime Fitness
01.2014 - 02.2020

PT Manager/2IC/Personal Trainer

Lifestyle Fitness
01.2012 - 01.2014

Client Services

Outlook Financial Solutions –Snowball Group (Financial planning firm)
04.2011 - 03.2012

Personal Trainer

Nitro Gym
05.2010 - 04.2011

Senior Customer services (Customer Satisfaction/Risk Acceptance Officer)

CGU Insurance
03.2005 - 12.2009

Bar attendant/ Gaming attendant

The Croydon Hotel
01.2003 - 03.2005

Cash register operator/ Doorman /Sound Department Attendant

Target
01.2000 - 03.2005

Certificate 3 & 4 in Fitness at the Australian Institute of Fitness Certified PunchFit Boxing Instructor -

Rehab Trainer: Rehab Essentials qualification -

VCE - Successfully completed Victorian Certificate of Education at Yarra Valley Grammar School -

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Benjamin Robinson