Benjamin Ruck
Tempe
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in espresso extraction and soft brew methods. Extensive experience within the restaurant /cafe environment. Driven to always improve and learn in all areas and have a passion for sharing knowledge with people
Overview
4
4
years of professional experience
Work History
Barista
Skittle Lane Coffee Roasters
10.2024 - Current
- Deliberate with co-workers over brew recipes to create the best espresso and filter coffee.
- High volume specialty coffee. Pay attention to detail on every coffee while doing 12+kg a day.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Head Barista/ FOH Manager
Jude’s Cafe
07.2024 - 10.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Dialled in and set recipes for espresso and batch brew each day. Working with La Marzocco linea PB.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Cafe Manager/Lead Barista
Eighthirty Coffee Roasters
05.2023 - 06.2024
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Ensure that the coffee meets high standard during service. Involves dialing both espresso and batch brew coffees before service and maintaining brew recipe during service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe. Interacting with guests in a positive and warm manner.
- Introduced new menu items to add variety and selections and meet customer preferences. Introduced a fresh cold brew coffee option and fresh iced tea options.
Head Barista/ Interim Manager
Red Rabbit Coffee Roasters
05.2022 - 04.2023
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance. Dialed in three espresso coffees and one batch brew coffee each morning.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality coffee.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Streamlined operations by creating efficient workflow for barista team members.
- Trained new employees on cafe policies, coffee preparation, and customer service standards to maintain a high level of performance.
- Served both espresso and soft brew options. Interacted with guests to ensure that they had a enjoyable and informative experience.
Lead Baker
Best Ugly Bagels
11.2021 - 05.2022
- Responsible for the standard of hand rolled, wood fired bagels. This included maintaining temperature of the oven, being effective with time management to ensure dough properly rested, hand rolling bagels and baking in oven.
- Maximized productivity by effectively delegating tasks among team members based on their strengths.
- Created special one off bagels for events/ limited time promotions.
- Trained new staff members on baking techniques, equipment use, and safety protocols for successful integration into the team.
- Filled in for Barista's in the cafe, when they needed breaks or called in sick.
Head Chef
The Cow Pizza And Spaghetti House
10.2020 - 05.2021
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Education
High School Diploma -
Auckland Grammar
Epsom, NZ12.2014
Skills
- Customer Engagement
- Operational Efficiency
- Barista skills
- Collaboration and Teamwork
- Training and Onboarding
- Reliable and Responsible
- Critical Thinking
Education
Epsom, NZ
Competed in Latte Art competitions
Competed in local Latte Art throwdowns. Involves head to head style format of trying to create symmetrical and pleasing Latte Art patterns.
Timeline
Barista
Skittle Lane Coffee Roasters
10.2024 - Current
Head Barista/ FOH Manager
Jude’s Cafe
07.2024 - 10.2024
Cafe Manager/Lead Barista
Eighthirty Coffee Roasters
05.2023 - 06.2024
Head Barista/ Interim Manager
Red Rabbit Coffee Roasters
05.2022 - 04.2023
Lead Baker
Best Ugly Bagels
11.2021 - 05.2022
Head Chef
The Cow Pizza And Spaghetti House
10.2020 - 05.2021
High School Diploma -
Auckland Grammar
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