Benjamin Ryan
Bondi Junction,NSW
Summary
Proven customer service expert from Marta Bakery, adept in resolving high-stress situations and enhancing customer loyalty. Excelled in critical thinking and team collaboration across various roles, significantly improving student academic performance as an after-school tutor. Skilled in data entry and maintaining operational efficiency, consistently contributing to positive team dynamics and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Marta Bakery
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
After-school Tutor
Various Friends and School Connections
01.2024 - 06.2024
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Kitchen Hand
Mikeys Pizza
02.2024 - 05.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assistant at Woolworths
Customer Service/cashier
03.2022 - 12.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Science - Biochemistry, Molecular Biology, Neuroscience
University of Sydney
Sydney, NSW11-2028
High School Diploma -
Reddam House
Sydney, NSW11-2023
Skills
- Customer service
- Customer engagement
- Critical thinking and problem solving
- Team player
- Data entry
Certification
- Responsibility of Serving Alcohol (RSA) at Bondi Training Centre Feb, 2024
Timeline
Customer Service Representative
Marta Bakery
10.2024 - 12.2024
Kitchen Hand
Mikeys Pizza
02.2024 - 05.2024
After-school Tutor
Various Friends and School Connections
01.2024 - 06.2024
Assistant at Woolworths
Customer Service/cashier
03.2022 - 12.2022
Bachelor of Science - Biochemistry, Molecular Biology, Neuroscience
University of Sydney
High School Diploma -
Reddam House
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