Benjamin Selim
Burnside Heights,VIC
Summary
Dynamic Customer Service Representative with proven success at Woolworths, adept at resolving complex issues and enhancing customer satisfaction. Skilled in upselling and product knowledge, I foster strong relationships and lead teams effectively. My calm demeanor and problem-solving abilities ensure exceptional service and support, driving customer loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Woolworths
11.2019 - Current
- Experience in deli and experience with front-end self-service department with experience in the cash office.
- Experience in running a night-fill team, using codes for alarms and truck doors, and RF gun scanners for everyday uses.
- A calm demeanour to effectively de-escalate customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalised assistance and support.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Creekside College Year 5-9
Caroline Springs, VIC12-2019
High School Diploma -
Lakeview Senior College Year 10-12
Caroline Springs, VIC11-2022
Skills
- Customer service
- Issue resolution
- Upselling techniques
- Customer relationship management
- Product knowledge
- Point of sale
- Team leadership
- Problem solving
- Time management
- Adaptability
- Product sales
Timeline
Customer Service Representative
Woolworths
11.2019 - Current
High School Diploma -
Creekside College Year 5-9
High School Diploma -
Lakeview Senior College Year 10-12
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