Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Selim

Burnside Heights,VIC

Summary

Dynamic Customer Service Representative with proven success at Woolworths, adept at resolving complex issues and enhancing customer satisfaction. Skilled in upselling and product knowledge, I foster strong relationships and lead teams effectively. My calm demeanor and problem-solving abilities ensure exceptional service and support, driving customer loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Woolworths
Airport. West
11.2019 - Current
  • Experience in deli and experience with front-end self-service department with experience in the cash office.
  • Experience in running a night-fill team, using codes for alarms and truck doors, and RF gun scanners for everyday uses.
  • A calm demeanour to effectively de-escalate customer concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalised assistance and support.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Creekside College Year 5-9
Caroline Springs, VIC
12-2019

High School Diploma -

Lakeview Senior College Year 10-12
Caroline Springs, VIC
11-2022

Skills

  • Customer service
  • Issue resolution
  • Upselling techniques
  • Customer relationship management
  • Product knowledge
  • Point of sale
  • Team leadership
  • Problem solving
  • Time management
  • Adaptability
  • Product sales

Timeline

Customer Service Representative

Woolworths
11.2019 - Current

High School Diploma -

Creekside College Year 5-9

High School Diploma -

Lakeview Senior College Year 10-12
Benjamin Selim