Benjamin Simmonds
Broadbeach,Australia
Summary
Throughout my career, I’ve built a strong foundation across two distinct pathways. I first developed deep technical skills as an IT Technician, working hands-on in a range of roles and environments. More recently, I transitioned into the hospitality industry, thriving in both structured commercial settings and relaxed beachside venues. These experiences strengthened my adaptability, communication, and confidence in embracing new challenges. I’m now ready to apply this versatility to a new vocation and am actively exploring opportunities where I can continue to grow and contribute.
Overview
10
10
years of professional experience
Work History
Digital Banking Support Specialist
Westpac (Consumer Services Division)
01.2025 - Current
- Provided technical support & Diagnostic processes for Westpac Online Banking & Services.
- Resolving connectivity, feature & security based banking issues within a timely manor.
- Meet and exceed KPI targets across high call volumes from 70 - 100 inbound a day.
- Escalate complex issues to internal teams.
- Liaise with business & high-profile customers.
- Mentored new hires in customer interaction techniques, contributing to a smoother onboarding process and improved team performance.
Deputy Manager
Whitbread PLC
01.2023 - 11.2024
- Delivered consistent dining experiences.
- Ensured all service & operational standards were met.
- Upsold menu items based on campaigns.
- Stepped into Team Leader duties when required.
General Labourer
JAM Projects Yorkshire
01.2023 - 09.2024
- Completed commercial refurbishments.
- Ran internal electrical wiring.
- Completed plumbing tasks to correct standards.
- Installed CAT6 for CCTV systems.
- Tiling, painting & hygiene board installation.
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
09.2019 - 12.2022
- Supervised staff in peak tourist seasons.
- Maintained cleanliness & service quality.
- Managed evening & night shifts with full compliance.
- Oversaw bar, cellar & customer-facing areas.
Early Working IT Careeer
Age UK, Society of ST James, PC World
07.2016 - 09.2019
- More Information upon request is available
- Provided frontline IT and technical support in both customer-facing and community environments.
- Delivered 1:1 and group digital training, supporting users with varying levels of technical confidence.
- Diagnosed and resolved hardware, software, and device-related issues in person and over the phone.
- Managed device repairs, service tickets, scheduling, and accurate record-keeping.
- Supported asset tracking, secure data erasure, and refurbishment of IT equipment.
- Assisted with system deployments and process improvements to streamline installs and repairs.
- Maintained a professional, customer-focused approach when handling enquiries and issues.
Education
White Card (General Construction Induction Card) -
National Courses
QLD12-2025
MCA - IT Network Security
Highbury College
Portsmouth, England01.2018
GCSE's - English, Maths, Science, R.E & P.E.
Redbridge Community School
Southampton, England06-2016
Skills
- QLD White Card Ready
- QLD RSA Accreditation
- QLD RSG Accreditation
- Microsoft Office
- Compliance awareness
- Customer service
- Clear communication
- Organised
- Adaptability & Timekeeping
- Team Leadership
- Decision Making
- Problem Solving
Timeline
Digital Banking Support Specialist
Westpac (Consumer Services Division)
01.2025 - Current
Deputy Manager
Whitbread PLC
01.2023 - 11.2024
General Labourer
JAM Projects Yorkshire
01.2023 - 09.2024
Restaurant Supervisor
Saltwater Cafe & Taylors Bar
09.2019 - 12.2022
Early Working IT Careeer
Age UK, Society of ST James, PC World
07.2016 - 09.2019
GCSE's - English, Maths, Science, R.E & P.E.
Redbridge Community School
White Card (General Construction Induction Card) -
National Courses
MCA - IT Network Security
Highbury College