Benjamin Skelly

Provided IT phone support to troubleshoot and resolve technical issues for end-users, ensuring minimal downtime and maximum productivity.

Managed night shift operations as the main point of contact for for high priority incidents for over a dozen clients

Performed user administration tasks, including account setup, password resets, and access permissions management.

Effectively bridged support tickets to specialized support teams for complex issues

Participated in team meetings and training sessions to stay updated on new technologies, best practices, and company policies.

Demonstrated strong customer service skills, consistently receiving positive feedback from users for prompt and effective assistance.

Provided IT phone support to  troubleshoot and resolve technical issues  for end-users, ensuring  minimal downtime and maximum productivity.

Demonstrated strong customer service skills, consistently receiving   positive feedback from users for prompt and effective assistance.