Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Benjamin Steain

Penrith,NSW

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technician

Xenontech
02.2024 - Current
  • Provided IT Support and Consulting services to schools.
  • Support included both hardware and software issues.
  • Used MDM platforms to manage deployment of various devices, including laptops, tablets and PCs.
  • Utilised various ticketing systems for issue tracking and analytics.
  • Worked with school staff to meet the needs of teachers and students in an ever evolving tech environment.

Assitant Department Manager

Woolworths Supermarket
09.2021 - 12.2023
  • Motivated team to consistently deliver high quality results to the standard of the customer.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Worked actively with management team to create daily and weekly action plans to maximise business sales and customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Clerk

GoInternet
11.2020 - 08.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Created company documentation for internal and external use.
  • Created and managed several company websites using Wordpress

Education

High School Diploma -

Blaxland High School
Blaxland, NSW
11.2019

Skills

  • Desktop Technical Support
  • Help Desk Operations
  • Staff Management
  • Mobile Device Management
  • Technical Support
  • Customer Service
  • Operational Efficiency
  • Safety Awareness
  • Motivational Leadership
  • Build Customer Relationships
  • Department Oversight
  • Employee Empowerment

Certification

  • First Aid certificate - Attained Dec 2022

Timeline

IT Technician

Xenontech
02.2024 - Current

Assitant Department Manager

Woolworths Supermarket
09.2021 - 12.2023

Office Clerk

GoInternet
11.2020 - 08.2021

High School Diploma -

Blaxland High School

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Benjamin Steain