Benjamin Steain
Penrith,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Xenontech
02.2024 - Current
- Provided IT Support and Consulting services to schools.
- Support included both hardware and software issues.
- Used MDM platforms to manage deployment of various devices, including laptops, tablets and PCs.
- Utilised various ticketing systems for issue tracking and analytics.
- Worked with school staff to meet the needs of teachers and students in an ever evolving tech environment.
Assitant Department Manager
Woolworths Supermarket
09.2021 - 12.2023
- Motivated team to consistently deliver high quality results to the standard of the customer.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Worked actively with management team to create daily and weekly action plans to maximise business sales and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Clerk
GoInternet
11.2020 - 08.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Created company documentation for internal and external use.
- Created and managed several company websites using Wordpress
Education
High School Diploma -
Blaxland High School
Blaxland, NSW11.2019
Skills
- Desktop Technical Support
- Help Desk Operations
- Staff Management
- Mobile Device Management
- Technical Support
- Customer Service
- Operational Efficiency
- Safety Awareness
- Motivational Leadership
- Build Customer Relationships
- Department Oversight
- Employee Empowerment
Certification
- First Aid certificate - Attained Dec 2022
Timeline
IT Technician
Xenontech
02.2024 - Current
Assitant Department Manager
Woolworths Supermarket
09.2021 - 12.2023
Office Clerk
GoInternet
11.2020 - 08.2021
High School Diploma -
Blaxland High School