Benjamin Tierney
Toowoomba,Australia
Summary
Dynamic professional with extensive expertise in customer service and collaboration, particularly at Ergon as Meter Reader. Demonstrated proficiency in problem-solving and IT, skilled at orchestrating complex tasks while prioritizing safety and compliance. Dedicated to providing exceptional service and optimizing operational efficiency across diverse environments.
Overview
13
13
years of professional experience
Work History
Meter Reader for Ergon
Servicestream
Toowoomba, Queensland
01.2020 - Current
- Conducted electricity meter readings for Ergon customers across Toowoomba Region.
- Delivered information on meter reading procedures to Ergon customers.
- Assessed hazardous situations involving live electricity and wildlife.
- Collaborated with team members to support fellow meter readers in need.
- Provided meter reading services in diverse terrains and conditions throughout the region.
Facilities Attendant
MILNE BAY AQUATIC CENTRE – HIGHFIELDS FITNESS & RECREATION CENTRE
Toowoomba, QLD
01.2022 - 12.2022
- Provided facility information to customers to enhance service experience.
- Processed customer payments for facility usage efficiently.
- Facilitated membership and class sign-ups for customers.
- Collaborated with team members to ensure exceptional customer service.
Customer Compliance Officer
Chandler Macleod
Toowoomba, QLD
01.2019 - 12.2019
- Handled incoming and outgoing calls for Centrelink customers.
- Completed thorough reviews of complex customer cases.
- Performed data entry and coded information accurately.
- Collaborated with team members to enhance service delivery for Centrelink customers.
- Adhered to Workplace Health and Safety procedures throughout all activities.
Sales Team
Rebel Toowoomba
Toowoomba, QLD
01.2018 - 12.2019
- Guided customers in locating products and enhancing in-store experience.
- Maintained cleanliness and presentation standards for store products.
- Collaborated effectively within a team to achieve store objectives.
- Adhered to Workplace Health and Safety Procedures to ensure safety compliance.
Labourer
Supine Furniture
Toowoomba, QLD
01.2018 - 12.2018
- Executed furniture sanding to achieve smooth finishes.\nAssembled furniture components according to specifications.\nCollaborated effectively within a team to enhance productivity.\nAdhered to Workplace Health and Safety Procedures to maintain a safe environment.
Traffic Controller
LACK ROAD TRAFFIC CONTROL AND LABOR HIRE
, NSW
01.2014 - 12.2015
- Placed road safety signs to enhance driver and linesmen safety.
- Directed traffic flow to minimize hazards and ensure compliance with safety protocols.
- Collaborated effectively with team members while also executing tasks independently.
- Adhered to strict Workplace Health and Safety procedures at all times.
Volunteer
SES STATE EMERGENCY SERVICES
, NSW
01.2012 - 12.2015
- Completed First Aid training to enhance emergency response skills.
- Acquired safe work practices to promote workplace safety.
- Participated in storm and water damage training for effective disaster response.
- Attended ground rescue training to develop critical rescue techniques.
- Operated heavy machinery, including jaws of life, for emergency situations.
- Achieved RCR Road Crash Rescue certification to respond to vehicular accidents efficiently.
Night Fill Staff
COLES
Toowoomba, QLD
01.2013 - 12.2014
- Ensured shelves remained fully stocked at start of each day.
- Practiced safe manual handling techniques to prevent injuries.
- Unloaded pallets and cases of stock efficiently.
- Labeled goods with prices upon request and discarded expired items.
Waitstaff
COURTYARD CAFÉ
Tenterfield, NSW
01.2012 - 12.2012
- Delivered exceptional customer service while managing barista and waitering tasks.
- Collaborated with team members to ensure efficient operations and positive experiences.
- Maintained cleanliness of dishes and equipment to uphold high hygiene standards.
Education
Heavy Rigid Truck License -
Ideal Driving School
Toowoomba, QLD04.2025
Remote pilot license (RePL) - English language proficiency (ELP) and Aeronautical radio operator’s certificate (AROC)
Wicked Drones
Toowoomba, QLD06.2022
Certificate III Business Administration - Business Administration
TAFE Queensland
QLD06.2019
Arrowsmith Program - Cognitive Education
Arrowsmith
Toowoomba01.2017
Year 12 -
Scots PGC College
QLD01.2011
WHS White Card -
TAFE QLD
QLD01.2010
Skills
- Teamwork
- Communication skills
- IT proficiency
- Microsoft Office Suite
- Conflict resolution
- Problem solving
- Time management
- Organization
- Multitasking
References
- Darryl Geraghty, Field Officer, Meter Reading Team Leader, 0437 309 335, darrylgeraghty@live.com.au
- Jim Hamilton, Lack Traffic Control Group Manager, 0407 408 946, jg_hamilton@hotmail.com
- Lisa Cutts, Contract Manager, 0419413130, lmcutts15@gmail.com
Timeline
Facilities Attendant
MILNE BAY AQUATIC CENTRE – HIGHFIELDS FITNESS & RECREATION CENTRE
01.2022 - 12.2022
Meter Reader for Ergon
Servicestream
01.2020 - Current
Customer Compliance Officer
Chandler Macleod
01.2019 - 12.2019
Sales Team
Rebel Toowoomba
01.2018 - 12.2019
Labourer
Supine Furniture
01.2018 - 12.2018
Traffic Controller
LACK ROAD TRAFFIC CONTROL AND LABOR HIRE
01.2014 - 12.2015
Night Fill Staff
COLES
01.2013 - 12.2014
Volunteer
SES STATE EMERGENCY SERVICES
01.2012 - 12.2015
Waitstaff
COURTYARD CAFÉ
01.2012 - 12.2012
Heavy Rigid Truck License -
Ideal Driving School
Remote pilot license (RePL) - English language proficiency (ELP) and Aeronautical radio operator’s certificate (AROC)
Wicked Drones
Certificate III Business Administration - Business Administration
TAFE Queensland
Arrowsmith Program - Cognitive Education
Arrowsmith
Year 12 -
Scots PGC College
WHS White Card -
TAFE QLD
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