BENJAMIN TRAN
Warwick Farm,Australia
Summary
Dynamic and customer-focused professional with experience at GONG CHA Tea, excelling in customer service and relationship building. Proven ability to enhance brand awareness and drive sales through engaging product demonstrations. Recognized for reliability and effective team collaboration, consistently fostering a positive environment and addressing customer needs with enthusiasm.
Overview
3
3
years of professional experience
Work History
Barista
GONG CHA Tea
Leppington, Australia
08.2024 - Current
- Processed customer transactions efficiently with accuracy, handling cash, card, and digital payments.
- Maintained a well-organized workspace, adhering to FIFO (First In, First Out) stock rotation and timely restocking to ensure product availability.
- Enhanced store presentation by assisting with company signage decoration, displays, and inventory management.
- Provided exceptional customer service by greeting patrons warmly, addressing inquiries, and resolving issues promptly—even during peak hours—to foster a positive shopping experience.
- Supported team productivity through clear communication, collaboration, and strong time management in fast-paced environments
Online Reseller
666 Secondhand and Sneakers
, Vietnam
03.2022 - 04.2024
- Introduce new products to customers through in-person demonstrations, calls, or emails.
- Present and explain product features, benefits, and promotions.
- Invite customers to view new samples or attend product launch events.
- Gather customer feedback on new items and relay insights to the marketing/product team.
- Maintain relationships with existing clients while identifying new sales opportunities.
- Collaborated with design teams on product development, contributing insights that reflect customer preferences and seasonal trends.
Education
Diploma of Engineering - Mechanical Engineering
University of Technology Sydney
Sydney, NSW05.2025
Skills
- Customer service
- Well-organized
- Customer assistance
- Retail sales
- Brand awareness
- Problem-solving
- Customer engagement
- Reliability and punctuality
- Relationship building
- Team collaboration
Languages
- English, Professional Working
- Vietnamese, Native or Bilingual
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Barista
GONG CHA Tea
08.2024 - Current
Online Reseller
666 Secondhand and Sneakers
03.2022 - 04.2024
Diploma of Engineering - Mechanical Engineering
University of Technology Sydney
Similar Profiles
Phuc NguyenPhuc Nguyen
Regional Franchise Development Manager at Gong Cha Tea LLCRegional Franchise Development Manager at Gong Cha Tea LLC
Nosa EsiNosa Esi
Boba Barista at GONG CHA TeaBoba Barista at GONG CHA Tea
Alyzza PielagoAlyzza Pielago
Barista and Cashier at GONG CHA TeaBarista and Cashier at GONG CHA Tea
Jey VukiJey Vuki
Warehouse Forklift Operator at Dunlop FlooringWarehouse Forklift Operator at Dunlop Flooring
FILAMOR RAMOSFILAMOR RAMOS
Community After Hours Coordinator at Meditech StaffingCommunity After Hours Coordinator at Meditech Staffing