Benjamin Trifu

Working from the state of art head office Adelaide, part of a team of dedicated specialists who support News' customers from either a print or a digital perspective. Offering specialised solutions based on client's needs to grow revenue. Delivering nothing less than the best in service to News Corp Australia clients and consumers. Making sure that the clients needs for exposure to a 16-17 million audience is met. Being part of everyday news is a reward within itself.

Conducting research on various projects, governmental grants and plans, directly supporting first responder units on the ground. Collaborating effectively with CEO regarding developments and progress regarding various projects. Analysing data, investigating and compiling reports in response to community, state and federal grants. Communicate with all relevant stake holders and sponsors.

• Professionally recognised for performance and contribution nation wide.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued loyalty.
• Fostered positive working relationships with customers by responding to questions and concerns.
• Pursued resolutions to achieve complete customer satisfaction.
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
• Incorporate communication strategies inclusive of clients.

• Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
• Teamed with community organizations and government agencies to increase outreach and service utilization.
• Supported program leaders with administrative support duties, including phone calls, data entry and photocopying.
• Greeted visitors and answered questions about program, requirements and opportunities.
• General Administration Duties/ Reception work/ Community involvement, assisting in delivery of Community Projects, Setting up function rooms, Bookings and database management.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Responsible for ensuring clients received excellence in service. Often conducting after sales follow up and creating inbound and outbound appointments for buyers and sellers, whilst qualifying information that was able to be used by sales agents.
• Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
• Preparing and presenting appropriate forms and documentation for agents upon request.
• Accessing and managing database of clients and vendors and inputting specific client data.
• Executing call cycles to follow up customers and obtaining specific information for servicing improvement.