Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Turner

Byford,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Coffee Service Technician

Tiger Coffee
08.2020 - Current
  • Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
  • Repaired machinery and equipment according to manufacturer specifications.
  • Documented machine irregularities and completed repairs.
  • Inspected structures, machinery and equipment to determine failure and causes for concern.
  • Made routine adjustments to machines depending on use and season.
  • Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
  • Provided top quality control to eliminate maintenance downtime.

Customer Service Representative

Coles Express
01.2017 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Parts Interpreter

Pilbara Motor Group
09.2018 - 10.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Night Stocker

Coles Supermarket
10.2014 - 12.2016
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained neat, organized stockroom free of hazards.

Education

No Degree -

Forrestfield Senior High School
Forrestfield, WA

Skills

  • Adaptability and flexibility
  • Problem-solving capabilities
  • Inventory management
  • Safe work practices
  • Spare parts management
  • Espresso machine expertise
  • Time management abilities
  • Attention to detail
  • Team collaboration
  • Mechanical aptitude
  • Vast Mechanical Knowledge

Timeline

Coffee Service Technician

Tiger Coffee
08.2020 - Current

Parts Interpreter

Pilbara Motor Group
09.2018 - 10.2019

Customer Service Representative

Coles Express
01.2017 - 08.2020

Night Stocker

Coles Supermarket
10.2014 - 12.2016

No Degree -

Forrestfield Senior High School

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Benjamin Turner