BENJAMIN TWINE

• Designed, Tested and Implementation of initial go to market strategies from the ground up.
• Developed targeted campaigns to promote brand awareness and build trust.
• Set pricing strategies with stakeholders for new to market SaaS products.
• Maintenance of Hubspot, Zoominfo CRM tools.
• Conduct detailed market analysis to identify market trends, industry analysis, competitive landscape and opportunities.
• Designed and implement regular reports to track productivity, pipeline status and measure and refine strategic objectives.
• Collaborate with Marketing Team to convert leads

• Develop new and existing commercial business in line with organisational objectives, ensuring client relationships are managed and maintained effectively
• Coach the SA & WA Sales Teams to exceed targets and maintain a profitable retention pipeline
• Monitor and report on client performance, identify market trends and make recommendations as appropriate
• Contribute to the ongoing development of operational policies, procedures and products for client servicing functions
• Support and drive business partner success through holding long term agreements accountable, action plans, sales team training, driving retention through CRM, monitoring performance and identifying market trends
• Source new business through the development and implementation of proposals to acquire new partners and secure long term commitments with maximum returns for the business
• Negotiate profitable outcomes for the organisation whilst maintaining value for business partners
• Maintain strong relationships with stakeholders at all levels within our business partners
• Comprehensive Strategic Account Management and Business Development
• Provide ongoing development opportunities for staff through structured action plans
• Drive a great place to work culture.

Achievements:

• Acquisition of over $330mil of additional wholesale funding across WA & SA.
• Highest performing region for 2022.
• Graduated from the VWFS Next Level Leadership

• Hunt new acquisitions and maintain positive relationships with existing partners
• Monitor and report on client performance, identify market trends within and outside established areas and make recommendations to as appropriate to combat trends
• Continuously promote a positive image for the organisation through the development of effective relationships with clients, understanding their needs and continuously looking at ways to add value and strengthen the relationship
• Benchmark and implement standards and expectations within our business partners' organisations to effectively grow business partner performance
• Conducting Sales Team training on niche products
• Subject matter expert in both wholesale and retail lending, POS system and product suite.

Achievements:

• No.1 Sales Representative nationwide for 2020 and 2021.
• Successfully doubled the region from 27 accounts to 83 requiring an additional headcount in Western Australia and promotion to State Manager SA & WA.
• Acquisition and management of wholesale funding for multiple key partners in WA totaling over $100mil.

• Identify customer needs and develop products to satisfy said needs in line with business objectives
• Monitoring the marketplace to ensure product offering remains competitive, relevant and complies with regulatory body requirements
• Manage the design, testing and implantation of any changes to the point of sale system
• Prioritisation of product features and capabilities through effective project management
• Develop growth strategies and plans through invested relationships with the dealer network
• Maintain and in depth knowledge of the business products and value proposition
• Identify, target and pitch future acquisition opportunity across the retailer network
• Negotiation with Brand Partners to support and improve the Guaranteed Future Value (GFV) offering.

Achievements:

• Increased Finance and Insurance penetration across multiple states.
• Successfully designed, implemented and deployment of a new point of sale system inline with newly introduced ASIC Flex Commission changes as a result of the royal
• Graduation from the MBFS Emerging Leaders Academy.

• Provide professional Business Manager relief to retailer network nationwide
• Work closely with the retailer network to ensure a pipeline of bookings for the locum department
• Manage dealer finance and insurance processes; setting the benchmark in both customer and dealer satisfaction through both face to face and Virtual Finance and Insurance Manager Service
• Development, testing and deployment of software systems into production
• Immediately build trustworthy relationships with retailer staff to ensure professional referrals
• Providing tailored finance solutions for client's new vehicle purchase whilst maximising profits for the organisation and its business partners.

Achievements:

• Achieved record penetration and income at multiple dealerships.
• Repaired relationships through exceptional performance and professionalism with Retailers’ who have previously refused to use the Locum Service.

• Cold calling of expiring customers to ensure premium renewal through explanation of policies features, benefits and policies
• Calculation and payment of business partner rewards program
• Calculation and payment of business partner commissions
• Actively drive customer retention through outbound call strategies
• Quote and Sales of Fleet, Heavy Commercial and Passenger Car Insurance
• Handle inbound enquiries in a timely and professional manner.

Achievements:

• Increased Mercedes-Benz renewal retention to a record high 85%.
• Mercedes-Benz Financial Services Employee of the Year Award 2016.

• Relationship Management through building and maintaining strong, long-lasting relationships with hosts
• Understand their needs and objectives and represent them within the organization
• Monitor and analyse host performance and conduct regular account reviews to enhance listings
• Cross sell and upgrade host account status
• Address any issues hosts may have and provide appropriate solutions or alternatives in a timely manner, ensuring resolution and satisfaction
• On-Board and educate hosts on how to optimize their listings and improve their rankings on the Wimdu platform
• Act as the voice of the hosts within the company, providing feedback and insights to relevant departments to improve the overall host experience.

Achievements:

• Number one sales person for 2014.

• Oversee the operations of telecommunications towers, replacing the roles of fourteen staff members
• Handle 150+ requests per week for new and repaired parts, all monitored by strict SLA's and KPI's
• Be in charge of multiple reports such as Stock Shortage Report, Warranty Reports, Back Log Report, and External Vendor reports
• Plan and execute minor projects, such as configuring and dispatching routers to service ATMs
• Continually strive for high levels of efficiency and cost reduction in all operations.

Achievements:

• Employee of the Month Award x 4